At a Glance
- Tasks: Provide first contact support and troubleshoot ICT issues for users.
- Company: Join the dedicated team at Hereford & Worcester Fire and Rescue Service.
- Benefits: Enjoy 24 days annual leave, a pension scheme, and flexible working hours.
- Other info: Opportunities for training and progression to senior technician roles.
- Why this job: Make a real difference while gaining valuable IT experience in a supportive environment.
- Qualifications: Experience in office administration and knowledge of Microsoft Windows required.
The predicted salary is between 28142 - 28142 £ per year.
An exciting, permanent opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park. The role of the 1st Line ICT Desktop Technician is to provide generic first contact support to HWFRS users. The post holder will assist the IT Help Desk service with the logging of support tickets and diagnosis, general support, generic troubleshooting and general administration. As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 2nd Line Senior Technician roles.
The Person
- Experience in general modern office administration using ICT
- Experience in supporting a range of ICT services in a business environment incorporating the use of a helpdesk ticket system.
- A good working knowledge of the Microsoft Windows desktop platform.
- Experience in creating and administering user accounts and user groups within Microsoft Active Directory.
- A good working knowledge of Microsoft Windows file and folder system and permissions
- Practical knowledge/understanding of desktop computing.
- An understanding of good practices relating to an ICT environment.
- A pragmatic approach to problem solving
- Good time management skills and the ability to work to deadlines
- The ability to display initiative and work without supervision
About Us
Every day we're helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don't see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.
Reasons to Join Us
- 24 days annual leave entitlement increasing to 29 days after five years’ continuous service (plus bank holidays).
- Access to a local government pension scheme.
- Flexi-time scheme allowing you to have an element of flexibility over your working hours. Standard working hours are 8:30am to 4:30pm Monday to Thursday and 8:30am to 4:00pm Friday
- Free On-site parking.
- Staff support networks.
- Emergency Services Discounts.
- Onsite canteen available.
- Landscaped surroundings.
1st Line ICT Desktop Technician employer: WMJobs
Join the Hereford & Worcester Fire and Rescue Service as a 1st Line ICT Desktop Technician, where you will be part of a dedicated team that plays a crucial role in supporting our community. With excellent benefits such as 24 days of annual leave, a local government pension scheme, and opportunities for professional development, we foster a supportive work culture that values employee growth and well-being. Located at Hindlip Park, enjoy a flexible working environment with landscaped surroundings and on-site amenities, making it an ideal place to build your career while contributing to a vital public service.
