Senior Clinical Administrator
Professional 3C, SCP15
Salary: £31,015
Hours: 37hrs per week
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of some three million people. ‘Our Strategy’ drives the people, professionalism and pride with which we serve our communities.
An exciting opportunity has arisen to join our Occupational Health Team, within the People Directorate, as a Senior Clinical Administrator.
This is a key role, providing comprehensive administrative and coordination support to a busy, multi-disciplinary Occupational Health (OH) service. Working closely with OH nurses, physicians, physiotherapists, other clinicians and management, you will help ensure the efficient delivery of high-quality OH services to employees across the organisation.
The team is committed to supporting the health, wellbeing, and attendance of our workforce. We provide a wide range of services including management referrals, health surveillance, vaccination programmes, wellbeing initiatives, and fitness-for-work assessments. The Senior Clinical Administrator plays a vital role in ensuring these services are delivered effectively, helping employees access the support they need while maintaining accurate records, confidentiality, and compliance with clinical governance standards.
Responsibilities
- ensuring appointments, referrals, clinical records, and communications are handled efficiently and professionally
- act as a point of contact for managers, employees, and healthcare professionals, supporting the smooth operation of the service and contributing to continuous improvement initiatives
- deliver a responsive and professional service that supports workforce health and organisational objectives.
Experience and skills
Essential
- maintains confidentiality and works accurately and methodically
- excellent customer service, empathetic
- good IT skills, spelling and grammar
- familiar with healthcare settings.
Desirable
- able to drive.
Benefits
We offer a friendly working environment and benefits including:
- enhanced family leave benefits, including 52 weeks fully paid maternity and adoption leave
- flexible and agile working arrangements
- free, on-site gym facilities
- free, on-site parking.
In addition, employees have access to:
- 24/7 Employee Assistance Programme
- wellbeing programmes
- ‘blue light’ discounts across many retailers through partner schemes
- Sports and Welfare scheme (for a small fee) – with access to discounted products and services.
Diversity
We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.
WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.
Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.
How to apply
Submit your CV, which should outline your suitability for the role, skills and experiences in line with the job description (linked below).
Questions
If you have any questions about the role, or would like an informal discussion, please contact Elaine Debenham by email at elaine.debenham@wmfs.net.
Senior Clinical Administrator employer: WMFS
West Midlands Fire Service is an exceptional employer, dedicated to making the West Midlands safer, stronger, and healthier. With a strong emphasis on professional development, our Crew Commanders benefit from a supportive work culture that prioritises leadership growth, flexible working arrangements, and comprehensive wellbeing programmes. Employees enjoy enhanced family leave benefits, access to free gym facilities, and a commitment to diversity, making WMFS a rewarding place to build a meaningful career.
