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- Tasks: Manage 999 emergency calls and coordinate resources for frontline crews.
- Company: Birmingham fire and rescue service with a supportive team culture.
- Benefits: Flexible working arrangements, on-site gym, and other perks.
- Why this job: Make a real difference in emergencies while developing vital skills.
- Qualifications: Must be 18+, with strong communication skills and Level Two English and Maths.
- Other info: Join a dynamic team and thrive in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
A fire and rescue service in Birmingham seeks a Firefighter (Control). This role requires managing 999 emergency calls, coordinating field resources, and supporting frontline crews under pressure.
Applicants must be at least 18, possess strong communication skills, and have a Level Two qualification in English and Maths.
A supportive team environment is promised, alongside flexible working arrangements and benefits like on-site gym facilities and more.
Emergency Fire Control Operator – 999 Dispatcher in Birmingham employer: WMFS
Contact Detail:
WMFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Fire Control Operator – 999 Dispatcher in Birmingham
✨Tip Number 1
Practice your communication skills! As a 999 Dispatcher, you'll need to convey information clearly and calmly. Try role-playing scenarios with friends or family to get comfortable with the pressure.
✨Tip Number 2
Familiarise yourself with emergency protocols. Knowing how to respond in various situations can set you apart from other candidates. We recommend checking out resources online or even local training sessions.
✨Tip Number 3
Network with current or former firefighters and dispatchers. They can provide insider tips on what the job really entails and might even help you get your foot in the door. Don't be shy—reach out on social media or local community groups!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in their community.
We think you need these skills to ace Emergency Fire Control Operator – 999 Dispatcher in Birmingham
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about managing emergency calls, make sure to highlight your strong communication skills in your application. Use clear and concise language to demonstrate how you can effectively convey information under pressure.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Emergency Fire Control Operator role. Mention any relevant experience or qualifications that align with what we’re looking for.
Highlight Your Qualifications: Make sure to clearly state your Level Two qualification in English and Maths in your application. This is a must-have for us, so don’t let it get buried in the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at WMFS
✨Know Your Emergency Protocols
Familiarise yourself with the key emergency protocols and procedures relevant to a 999 dispatcher. Being able to discuss these confidently will show that you understand the critical nature of the role and can handle high-pressure situations.
✨Showcase Your Communication Skills
Since strong communication is essential for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you had to relay important information clearly and concisely, especially under pressure.
✨Demonstrate Teamwork Experience
This role involves supporting frontline crews, so be ready to share experiences where you worked as part of a team. Highlight your ability to collaborate and coordinate with others, especially in stressful situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your decision-making skills in emergency situations. Practice responding to hypothetical emergencies, focusing on how you would prioritise tasks and manage resources effectively.
