Administrator - Reception in Birmingham

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people. Our vision is ‘Making the West Midlands safer, stronger and healthier’. This vision and the strategic goals outlined in Our Strategy are what drives the people, professionalism and pride with which we serve our communities.

We have a vacancy for an Administrator to join our Reception and Registry team. In this role, you will undertake a variety of administrative tasks, with the majority of your responsibilities centred on Reception activities, including:

• Greeting visitors
• Issuing passes
• Monitoring mailboxes and room calendars
• Answering telephone calls

You should possess a positive outlook, excellent interpersonal skills, and the ability to articulate clearly and confidently. A flexible approach is required. The position is based at our Headquarters in Birmingham. Due to the nature of the role, onsite presence is required.

Responsibilities

• Perform reception duties effectively to provide a welcoming and professional service to both visitors and colleagues.
• Monitor mailboxes and room calendars and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards.
• Regularly use office equipment to efficiently create professional documents that meet business requirements promptly.
• Monitor and maintain stock levels of consumables and sort and distribute incoming and outgoing mail to ensure the smooth operation of the organisation.

Experience & Skills

• Ability to communicate effectively, both verbally and in writing, with various audiences, including external and internal customers.
• Excellent customer service skills, adept at managing expectations and responding to queries efficiently.
• High attention to detail, ensuring accuracy in response to enquiries and task completion.
• Ability to plan and meet deadlines, prioritising workload accordingly and working flexibly to meet organisational needs.
• Understanding of data protection requirements, with the ability to handle confidential and sensitive information appropriately.
• Proficient in using Microsoft Office applications, particularly O365.

Benefits

• Friendly working environment
• Flexible and agile working arrangements
• On-site free gym facilities
• Free parking

We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors. In addition, employees have access to:

• Enhanced family leave benefits, including 52 weeks fully paid maternity and adoption leave
• 24/7 Employee Assistance Programme
• Wellbeing programmes
• ‘Blue light’ discounts across many retailers through partner schemes
• Sports and Welfare scheme (for a small fee) – with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups. WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member. Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

To apply, send your CV and complete the application questions, outlining your skills and experience in line with the job description.

Questions

If you have any questions about the role, or would like an informal discussion, please contact Shelley Harker by email at shelley.harker@wmfs.net.