At a Glance
- Tasks: Provide top-notch IT support across various entertainment businesses and troubleshoot tech issues.
- Company: Join WME, a leading agency in the entertainment industry with a vibrant culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and career advancement.
- Why this job: Be part of an exciting team that supports innovative projects in the entertainment sector.
- Qualifications: Experience in IT support and a passion for technology in the entertainment industry.
The predicted salary is between 30000 - 40000 € per year.
WME is seeking an IT Support Engineer to support WME Group EMEA. This role will work across the agency’s businesses, including WME, 160/190, IMG Models, IMG Licensing, Done and Dusted. You should be a strategic, thoughtful and savvy IT professional with a background in and passion for the entertainment industries. You must be detail-oriented, willing to do the work, possess exceptional relationship‑building skills, and enjoy working in a highly iterative, agile and fast‑paced environment. Must be flexible and able to move quickly from one subject to another. The role will report to WME’s IT Manager based in London (EMEA). Please note this is a 12 month Fixed‑Term Contract.
Responsibilities
- Monitor the Helpdesk system for incoming incidents and service requests, ensuring all issues are accurately logged, tracked, and documented.
- Provide effective end‑user computing support across a range of business units, delivering support both remotely and on‑site to troubleshoot hardware, software, and connectivity issues.
- Work collaboratively with other IT team members and wider teams to support projects and ongoing IT operations.
- Maintain flexibility in working hours, including early starts, late finishes, and rotating schedules, in line with business requirements.
- Adhere to and support the enforcement of all information security policies and procedures.
- Assist with basic server administration tasks and support network connectivity where required.
- Support the deployment and day‑to‑day use of new technologies introduced to meet business needs.
- Communicate clearly and professionally with users at all levels, demonstrating the ability to work independently when required.
- Manage multiple tasks effectively while maintaining a calm, flexible, and customer‑focused approach.
- Proactively identify opportunities to improve support processes, documentation, and user guidance.
- Provide IT support across multiple locations as required.
Technical Skills & Experience
- Working knowledge of ITIL principles and experience using ITSM tools for incident and requests.
- Familiar with enterprise imaging and deployment tools (e.g. Intune, Windows 11).
- Background in Level‑1 IT Support.
- Administer and support the Microsoft Office / Microsoft 365 productivity suite.
- Experience with Microsoft Azure Active Directory and Microsoft 365 Admin, including user and access management.
- Enterprise experience deploying, managing, and supporting Windows, macOS, and iOS environments.
- Enterprise‑level AV administration and support.
- Set up and support mobile devices and desktop telephony.
WME is an equal opportunity employer committed to a diverse and inclusive work environment.
IT Support Engineer (12M FTC) in London employer: WME Group
WME is an exceptional employer, offering a dynamic and inclusive work culture that thrives on collaboration and innovation within the entertainment industry. As an IT Support Engineer based in London, you will benefit from a supportive environment that encourages professional growth, with opportunities to engage in diverse projects across various business units. The company values flexibility and adaptability, ensuring that employees can thrive in a fast-paced setting while contributing to meaningful technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (12M FTC) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your passion for IT! When chatting with potential employers, let them know why you love tech and how you keep up with the latest trends. This enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at WME.
We think you need these skills to ace IT Support Engineer (12M FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your background in IT support, especially in the entertainment industry, and don’t forget to mention any relevant tools or technologies you’ve worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your experience aligns with our needs at WME. Keep it concise but engaging, and show us your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, especially in fast-paced environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WME Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around ITIL principles and the tools mentioned in the job description like Intune and Microsoft 365. Be ready to discuss your experience with Level-1 IT Support and how you've tackled hardware and software issues in the past.
✨Show Off Your People Skills
This role requires exceptional relationship-building skills, so think of examples where you've successfully communicated with users at all levels. Prepare to share stories that highlight your ability to remain calm and customer-focused, even when juggling multiple tasks.
✨Flexibility is Key
Since the job involves varying hours and working across multiple locations, be prepared to discuss your flexibility. Share experiences where you've adapted quickly to changing situations or worked outside of standard hours to meet business needs.
✨Proactive Problem Solver
WME values individuals who can identify opportunities for improvement. Think about times when you've proactively improved support processes or documentation. Be ready to suggest ideas on how you could enhance user guidance or streamline operations in this role.
