Senior 2nd Line Desktop Support Analyst, Law Firm, London

Senior 2nd Line Support Specialist, Law Firm, London

A 3,000-user, US-based law firm with a collaborative, inclusive, and rewarding work environment. Their people-first culture drives success and global growth, making them one of the world\’s top law firms.

Role Summary:

Work as a senior member of the five-person, 2nd line Desktop & Applications Support team in the 300-user London office. Support office infrastructure, troubleshoot technical issues, deliver projects and assist service desk personnel to ensure efficient IT system deployment and maintenance per firm policies.

Key Responsibilities:

• Provide timely, professional 2nd line IT support and effective communication.
• Assist colleagues and improve overall IT knowledge within the firm.
• Install, configure, and support desktops, laptops, telephone systems and peripherals.
• Provide second-line support & troubleshooting, escalating issues when necessary.
• Support AV and video conferencing systems for meetings and events.
• Maintain accurate documentation and meticulous adherence to processes.
• Manage IT inventory databases and coordinate vendor repairs.
• Act as a liaison for IT teams and firm management in the IT Manager\’s absence.
• Evaluate and test new technology solutions for London.

Skills & Experience:

• Minimum five years of relevant IT support experience.
• Strong knowledge of Windows OS and MS-Office 365 Suite.
• Networking knowledge (TCP/IP, DHCP, DNS).
• \’A\’ level or equivalent education.
• Excellent customer service and oral & written communication skills.
• Willingness to work flexible hours & overtime when needed.
• Experience in law firms or professional services.

Be part of a world-class law firm that thrives on exceptional service, innovation and teamwork. If you\’re a proactive IT professional looking for an exciting and rewarding challenge, we want to hear from you!

Please apply with CV.

#J-18808-Ljbffr