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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot various tech issues.
- Company: Join a respected international professional services firm with a dynamic IT team.
- Benefits: Enjoy training, mentorship, and a clear career development path in a collaborative environment.
- Why this job: Perfect for those eager to kickstart their IT career and gain hands-on experience.
- Qualifications: Enthusiasm and curiosity are key; customer service experience is a plus.
- Other info: No need to be an expert—just bring your proactive attitude!
The predicted salary is between 24000 - 36000 £ per year.
IT Support Analyst – Service Desk / Helpdesk
A highly respected international professional services firm is seeking a IT Support Analyst to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual either looking to launch their career in IT or for someone with early experience who wants to grow within a global, fast‑paced environment.
Role Overview
As a IT Support Analyst, you will be the first point of contact for IT support, delivering high‑quality 1st/2nd line technical assistance to users across the business. You’ll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more. This role offers exposure to a broad technology stack and the opportunity to gain experience supporting some of the world’s most cutting‑edge technologies.
Key Responsibilities
- Provide 1st line support for all IT‑related queries via phone, email, and in person
- Troubleshoot and resolve hardware and software issues across a range of devices
- Escalate complex issues to appropriate teams when necessary
- Maintain clear communication with users to ensure a positive support experience
- Document incidents and resolutions accurately in the ticketing system
What We’re Looking For
You don’t need to know everything— we’re looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:
- Previous customer service experience
- Any commercial experience on a Service Desk or in Desktop Support is a bonus
- Familiarity with Windows 10 and Office 365 is desirable
- Strong verbal and written communication skills
- A proactive attitude and willingness to take ownership of issues
Why Join Us?
This role offers the chance to join a leading global business. You’ll benefit from training, mentorship, and a career development path within an inclusive and collaborative team. If you’re passionate about IT and looking to grow your career, we want to hear from you.
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IT Support Analyst employer: WMDO - World Medical Device Organization
Contact Detail:
WMDO - World Medical Device Organization Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Understanding typical issues users face, such as connectivity problems or software glitches, will help you respond confidently during interviews and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your communication skills. As a Junior IT Support Analyst, you'll need to explain technical concepts clearly to non-technical users. Practising how to convey complex information simply can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for learning. Highlight any relevant courses or certifications you've completed, even if they're informal. This demonstrates your commitment to growing in the IT field and aligns with what we value at StudySmarter.
✨Tip Number 4
Network with current IT professionals. Engaging with others in the industry can provide insights into the role and may even lead to referrals. Attend local tech meetups or online forums to connect with potential colleagues.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or IT support. Emphasise your familiarity with Windows 10 and Office 365, as well as any technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your eagerness to learn. Mention specific examples of how you've demonstrated a proactive attitude or resolved issues in previous roles.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with users and colleagues.
Show Your Willingness to Learn: In your application, express your curiosity and eagerness to grow within the IT field. Mention any relevant training or certifications you are pursuing or plan to pursue.
How to prepare for a job interview at WMDO - World Medical Device Organization
✨Show Your Enthusiasm
Make sure to express your passion for IT during the interview. Companies are looking for candidates who are eager to learn and grow, so share your excitement about technology and how you want to develop your skills in this field.
✨Demonstrate Customer Service Skills
Since previous customer service experience is valued, be prepared to discuss any relevant experiences. Highlight situations where you successfully resolved issues or helped others, even if it wasn't in an IT context.
✨Familiarise Yourself with Common Technologies
Brush up on your knowledge of Windows 10 and Office 365, as these are desirable skills for the role. Be ready to discuss your familiarity with these systems and any troubleshooting you've done in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team and the support structure they offer.
