IT Service Desk Analyst - Professional Services

IT Service Desk Analyst – Professional Services (1st/2nd Line Hybrid)
Shape the future of IT support in a role that goes beyond the basics.
Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk at the forefront of innovation, where your technical skills will be valued, stretched, and continuously developed.
Why This Role Stands Out

• Move beyond traditional 1st line support: Take on more technical challenges in a dynamic, fast-paced environment.
• Be part of a team that values progression, precision, and a proactive mindset.
• Work with enterprise-grade cloud technologies and tools aligned with ITIL best practices.
• Two weeks of paid, hands-on training ensure you\’re set up for success from day one.

About The Role
You\’ll be the first point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn\’t your average service desk job – chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical issues. Think of this as a \’1.5 line\’ role that bridges the gap between first and second line, giving you exposure to deeper troubleshooting and greater responsibility.
You\’ll also work closely with senior stakeholders in a professional services environment, where clear communication, reliability, and attention to detail are essential.
What You\’ll Work With

• A diverse tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams, plus cutting-edge sector specific technology
• ITIL-aligned tools and practices focused on quality service and continual improvement
• A collaborative team culture that supports knowledge sharing and growth

What You\’ll Bring

• Strong troubleshooting experience with Office 365, Active Directory, Teams, Exchange, and ideally ServiceNow
• Previous experience in a professional services or fast-paced technical environment
• Excellent communication skills and a customer-first mindset
• A desire to learn, adapt, and grow into more advanced IT roles

Working Arrangements
This is a hybrid role based in Colchester, combining office collaboration with flexible remote work. Applicants must be within a commutable distance. #J-18808-Ljbffr