IT Support Analyst - Law Firm, IT Transformation in Bromley

IT Support Analyst – Law Firm, IT Transformation

IT Support Analyst – Law Firm, IT Transformation at WMDO – World Medical Device Organization. Join a rapidly expanding organization where technology is evolving fast, and make a meaningful impact through troubleshooting, automation, and smarter processes.

What You\’ll Be Doing

• Serve as the first point of contact for incoming tickets and resolve as many as possible at first touch (typically ~20 per day).
• Introduce automation where valuable—workflow improvements, catalogue items, templates, or Power Automate.
• Ensure no ticket is left unattended or drifts without an update.
• Manage day‑to‑day essentials: password resets, access permissions, distribution lists, starters and leavers, hardware requests, etc.
• Triage application issues (e.g., case management or specialist business systems) and escalate to the apps team where appropriate.
• Spot patterns in recurring issues and convert them into practical, user‑friendly knowledge‑base content.
• Support wider technology rollouts and help colleagues adopt new cloud tools and Microsoft 365 features.
• Communicate with clarity, patience, and empathy.

Why This Role Is Exciting

• Cloud‑first roadmap: the business is moving fully into cloud architecture—modern systems, not legacy firefighting.
• Freedom to innovate: if you find a quicker way to do something, you’ll be encouraged to explore and implement improvements.
• Exposure to the wider business: support teams across all departments, including newly integrated acquisitions, giving you broad organizational insight.
• Visible impact: your work directly influences how hundreds of people experience technology every day.

What We\’re Looking For

• Background in IT support, service desk operations, or another user‑facing technical role.
• Solid understanding of Microsoft 365 and Windows 10/11.
• A calm, friendly, service‑led approach to resolving issues.
• Curiosity and analytical mindset—want to understand why something happens, not just fix it once.

Location

South London – 5 days a week onsite.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industry

IT System Training and Support