Health & Care Digital Navigator

Context

WM5G Limited is a leading digital connectivity, innovation, and transformation business focused on health and social care. As a subsidiary of the WMCA, we have successfully led pioneering health and care technology trials, including bowel cancer diagnosis, connected ambulances, and remote care home monitoring. In 2023‑24 we secured £10m of funding to scale remote monitoring, community diagnosis and prevention trials into live clinical services in partnership with the West Midlands’ three NHS Integrated Care Boards.

The Digital Navigator role supports WM5G’s mission to simplify the adoption of digitally enabled care across health and social care settings. The role is embedded within local health and care teams and works closely with hospital-based therapy, discharge and reablement teams and local authority adult social care services.

Purpose

The Digital Navigator works to ensure timely discharge by coordinating the set‑up and deployment of technology‑enabled care packages that allow patients to return home safely while being remotely monitored and supported. The role spans two key pathways: Reablement‑style wraparound using remote monitoring and escalation tools, and Discharge to Assess (D2A) enabling further social care assessment at home. The Digital Navigator identifies TED patients, supports pathway activation, and ensures a smooth transition into either ongoing social care support or self‑managed services after the 2‑to‑13 week TED period. This approach reduces unnecessary inpatient delays and increases independence for individuals.

Accountabilities

• Collaborate with hospital, community discharge, therapy and reablement teams to identify suitable patients for DDS pathways.
• Assess referrals and provide clear guidance on the best DDS solutions for each patient’s needs.
• Manage referrals and DDS solution prescriptions with third‑party remote monitoring and clinical monitoring partners.
• Ensure timely set‑up of remote monitoring technology for patients discharged to home with DDS support.
• Liaise with health and social care professionals to support in‑home assessment under D2A arrangements.
• Facilitate discharge coordination, bridging the clinical discharge, reablement and social care assessment processes.
• Coordinate end‑of‑pathway decisions – transition to a social care package or support for patients choosing to continue the service independently.
• Support workforce training and upskilling across both health and care teams in the use of DDS tools.
• Act as a single point of contact to resolve pathway delays caused by technology or process blockers, escalating issues as needed.
• Ensure a technology‑focused approach is embedded in discharge practice.
• Attend team meetings and host demonstration/training sessions.
• Coach teams during initial contacts, care needs assessments, risk assessments and care plans to consider technological alternatives.
• Promote learning and upskilling around the use of technology within teams so they become self‑sustaining.
• Manage risk, escalation routes and ensure Care Act compliance.
• Work with hospital, partner, community and social care teams to provide accurate, timely information for outstanding care.
• Co‑produce and share best practice with and between providers and social workers via forums and networks.
• Provide insight and data to WM5G on the effectiveness and efficiency of device solutions.

Experience

• Demonstrated experience working in health, social care or discharge settings, ideally in roles related to hospital discharge, community support or reablement.
• Strong understanding of discharge pathways including Virtual Wards, Pathways 0/1, Discharge to Assess, and social care interventions.
• Experience supporting or delivering care in a community‑based model using assistive technologies, TEC or remote monitoring.
• Comfortable working across multidisciplinary teams including hospital, local authority and third‑sector stakeholders.
• Proven track record supporting patients and professionals through digital transformation or service redesign.

Skills

• Highly proficient within Health and Social Care settings.
• Interest and knowledge of technology that can improve health and social care.
• Skilled in navigating discharge workflows and cross‑sector care transitions.
• Able to engage clinical and social care professionals with confidence and credibility.
• Strong coordination, communication and tech adoption skills – capable of unblocking operational issues quickly.
• Ability to balance user‑centred empathy with pathway efficiency and service goals.
• Strong influence and persuasion skills, reinforced by persistence and resilience.
• Excellent verbal, written and presentation skills, preparing and delivering effective communications.
• High pro‑activity and creative thinking when faced with challenges.
• Effective self‑starter able to work on own initiative to tight deadlines amid conflicting requirements.

Qualifications

• NVQ Level 4 in Health and Social Care or equivalent qualification.
• Relevant professional qualification or significant relevant professional experience.

Scope of Role

Budget accountability – budget held by the Programme Director. Decision making according to the delegated authority matrix.

Equality and Diversity

We embrace and value individual differences, implementing policies that recognise individual needs – flexible working, family‑friendly policies, fair recruitment practices, equality training and impact assessment. We are committed to developing an organisation that is representative of the diverse communities we serve and encourage applications from women under‑represented at this level.

Remuneration

To be confirmed.

Period of Appointment

Immediate start until 31 March 2026, with a possible option to extend.

Seniority level

Entry level.

Employment type

Contract.

Job function

Health Care Provider. Industries: Telecommunications.