At a Glance
- Tasks: Support safe and timely patient discharge using technology in a hands-on delivery role.
- Company: Join a forward-thinking healthcare team dedicated to improving patient experiences.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on teamwork and patient support.
- Why this job: Make a real difference in patient care while working in a dynamic ward environment.
- Qualifications: 2 years’ experience in discharge services and strong communication skills required.
The predicted salary is between 26530 - 29114 € per year.
Hands-on delivery role supporting safe, timely discharge using technology-enabled care. We’re looking for a practical, organised and confident ward-based Support Officer to help deliver the WM5G Digital Discharge Service (DDS). You’ll be at the heart of day-to-day operations—processing referrals, coordinating equipment set-up, liaising with patients and carers, and working closely with ward teams and suppliers to make sure people get home safely with the right support in place.
Role Purpose: The DDS Support Officer provides hands-on, on-site operational delivery of the Digital Discharge Service (DDS). The role focuses on referral processing, technology set-up, patient and carer liaison, and coordination with ward teams and suppliers to ensure timely, safe and effective discharge or admission avoidance using technology-enabled care solutions.
The postholder acts as a key point of contact at ward and patient level, ensuring referrals progress smoothly and that patients, carers and services are supported throughout the set-up and onboarding phase.
Key Accountabilities:
- Referral Management & Operational Delivery: Receive, process and track DDS referrals, ensuring timely progression in line with agreed pathways and service protocols. Complete referral documentation and system inputs accurately across DDS platforms and third-party supplier systems. Maintain oversight of referral status, milestones and dependencies, flagging delays or risks promptly to the Digital Care Navigator. Coordinate the delivery, installation and activation of DDS equipment and remote monitoring solutions alongside the Digital Care Navigator, with suppliers and monitoring partners. Act as liaison between acute teams, community services and suppliers to ensure smooth onboarding and function of technology. Support end-of-pathway processes, including equipment retrieval, cleaning and resetting for next patient usage. Provide clear, practical information to patients and carers about DDS pathways, expectations and support arrangements. Deliver basic training and guidance on using DDS equipment and escalation routes. Provide reassurance and act as a consistent contact point during the early stage of discharge or admission avoidance.
- Onsite & Ward-based Support: Provide visible on-site presence to support ward teams, discharge teams and MDTs with DDS referrals and set-up. Undertake practical readiness checks (e.g. access, connectivity, equipment delivery readiness) and escalate any issues appropriately. Offer hands-on support during early rollout or high-volume periods. Identify and escalate technical, process or safety concerns to the Digital Care Navigator. Act as first-line coordinator for early set-up issues, escalating where required.
- Record Keeping, Data & Quality Improvement: Maintain accurate records of equipment usage, pathway start/end points and outcomes. Collect feedback from patients and staff and share learning, risks and improvement opportunities with the wider team. Ensure all activity complies with information governance, data protection and DDS operational protocols.
The postholder does not undertake clinical or functional triage or authorise pathways. Clinical decision-making, prioritisation and safeguarding escalation remain the responsibility of the Digital Care Navigator.
Core Skills & Attributes:
- Minimum 2 years’ experience working within discharge services in either acute or community services.
- Strong organisational and coordination skills.
- Minimum 2 years’ experience in patient-facing roles.
- Confident communicator with patients, carers and multidisciplinary teams.
- Comfortable working in fast-paced, ward-based environments.
- Attention to detail and commitment to accurate documentation.
- Ability to identify issues early and escalate appropriately.
- Experience working within a clinically regulated service.
- Adept at data capture and management reporting.
If you enjoy practical delivery work, coordinating across teams, and making a direct difference to patient flow and experience, we’d love to hear from you.
Digital Discharge Service Support Officer in Coventry employer: WM5G
As a Digital Discharge Service Support Officer, you will be part of a dynamic and supportive team dedicated to enhancing patient care through technology-enabled solutions. Our organisation fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. Located in a vibrant healthcare setting, we provide a meaningful work environment where your contributions directly impact patient outcomes and community wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Discharge Service Support Officer in Coventry
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Digital Discharge Service and its processes. This way, when you chat with potential employers, you can show off your knowledge and passion for the job.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider tips on what the team values and how to stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and technology use. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Discharge Service Support Officer in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the DDS Support Officer role. Highlight your experience in discharge services and any relevant patient-facing roles. We want to see how your skills match what we're looking for!
Showcase Your Organisational Skills:Since this role is all about coordination and organisation, give examples of how you've successfully managed tasks or projects in the past. We love seeing practical examples that demonstrate your ability to keep things running smoothly.
Communicate Clearly:As a key point of contact, clear communication is essential. Use straightforward language in your application and make sure to convey your confidence in liaising with patients, carers, and teams. We appreciate clarity and confidence!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WM5G
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Digital Discharge Service Support Officer. Familiarise yourself with referral management, technology set-up, and patient liaison. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully coordinated tasks or managed multiple priorities. Be ready to discuss how you ensure timely progression of referrals and maintain accurate records.
✨Communicate Clearly and Confidently
As a key point of contact for patients and carers, effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the role to boost your confidence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced in the role, or how success is measured. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
