What does the job involve?
- Working shift patterns which will include weekends, with early starts and late finishes
- Safely dispatching trains from the station platform – following strict safety guidelines
- Keeping a record of delays, train re-platforming and other events that could affect the train running plan
- Handling difficult situations in a calm, customer focussed manner
- Providing tickets and information to customers from the ticket office
- Conducting security checks along with health and safety checks
- Providing assistance to passengers with disabilities – where required
What skills and experience do I need to do the job?
- Customer focussed – being presentable, approachable and proactive
- Comfortable managing conflict - remaining calm in difficult situations
- Great communication skills – able to flex your style to the audience
- Having flexibility – both with your hours of work and approach to work
- Stay calm under pressure – able to handle conflict
- Be able to make decisions - based on the situation at the time
- Have good IT skills, along with a good level of maths and English
- Live within a reasonable commute of the station you have applied for – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running
- For safety reasons, you need to be aged 18 or older
What is the salary and benefits that come with the job role?
- Salary is £26,320 rising to £31,706 upon completion of probation, after probation period
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
Customer Service Assistant (Dual Role) GPR employer: WM Trains
As a Carriage Cleaner Supervisor at our Worcester depot, you will join a company that prioritises employee wellbeing and professional growth. With a strong focus on safety and compliance, we offer a supportive work culture where your leadership skills can thrive, alongside excellent benefits such as a defined benefit pension, free travel for you and your family, and access to a 24/7 Virtual GP service. Our commitment to your development ensures that you will have the opportunity to build expertise and advance your career in a meaningful way.
