West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern Railways & West Midlands Railways.
We are seeking a experienced Service Delivery Manager to join our team.
We are seeking a experienced Service Delivery Manager to join our team.
You will manage all aspects of Tyseley Depot on a shift basis, ensuring safety, environmental, quality, performance, contractual and budget requirements are met, and that the site remains safe, clean and tidy.
You will also lead and direct all depot colleagues to deliver correctly maintained, repaired, cleaned and marshalled Traction and Rolling Stock in designated areas, safely and efficiently.
Key Responsibilities
- Ensure site safety in accordance with Health and Safety at Work Act, appropriate legislation and regulations.
- Ensure that colleagues productivity is maintained, materials and equipment are used efficiently.
- Control and direct Colleagues, Contractors, Team Leaders and Supervisors to ensure that required outputs in terms of availability, cleanliness, train environment and quality of workmanship are delivered to provide a reliable train service to our customers.
- Ensure work is performed in a safe manner in accordance with the Health and Safety at Work Act, applicable safety legislation and Industry rules and regulations.
- Advise, guide and instruct colleagues as necessary and to assist colleagues by giving advice or assistance as required, to ensure maximum productivity from all staff.
- Ensure that work is carried out in the most efficient manner on an economical basis, and that matters of an urgent nature are given the correct priority.
- Make recommendations regarding resource levels and working arrangements, to ensure a productive yet safe workplace.
- Identify areas for improvement by personal checks, audits, finished work inspections, periodic checks, risk assessments, area walk rounds, and SCWR assessments, analysis of train incident reports and review of customer complaints.
- Monitor and manage the diesel fleet whilst on Tyseley Depot and maintained at an Outstations location to include monitoring faults and failures to ensure against repeat failures by putting in place mitigating actions.
- Contribute to the development of the fleet in terms of reliability and improvements to the train environment by making proposals to improve these areas.
Skills, Knowledge and Expertise
- Significant experience in production management
- A high level of ability to communicate, motivate and deal successfully with people
- Experienced in Human Resource procedures
- Man-management experience and formal training, including a sound technical knowledge of Mechanical, Electrical, and Pneumatic Systems.
- Rules and Regulations trained and assessed,
- ONC / HNC trained or Apprentice trained on the Railway
- D32/33 or A1/A2 Qualification
- SCWR assessed in Rail Vehicle Maintenance
- Car and Small Van driving Licence
- IOSH trained NEBOSH preferred
- Diploma in management or similar qualification required
- Internal Auditor
- Risk Assessor
- First Aider
- PTS and DP certified
- Call Out responsibility and trained
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
Service Delivery Manager in Birmingham employer: WM Trains
As a Carriage Cleaner Supervisor at our Worcester depot, you will join a company that prioritises employee wellbeing and professional growth. With a strong focus on safety and compliance, we offer a supportive work culture where your leadership skills can thrive, alongside excellent benefits such as a defined benefit pension, free travel for you and your family, and access to a 24/7 Virtual GP service. Our commitment to your development ensures that you will have the opportunity to build expertise and advance your career in a meaningful way.
