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- Tasks: Lead operational initiatives to enhance customer experience and efficiency across the organisation.
- Company: Dynamic company based in Birmingham, focused on innovation and improvement.
- Benefits: Competitive salary, excellent pension, free travel, and discounts for you and your family.
- Other info: Join a team that values innovation and offers great career growth opportunities.
- Why this job: Make a real impact by driving change and improving operations in a supportive environment.
- Qualifications: Strong communication skills, analytical mindset, and experience in planning and project management.
The predicted salary is between 37800 - 63000 £ per year.
We are looking for an Operations Projects Specialist to lead and support a portfolio of operational initiatives that drive long term customer, performance and efficiency improvements across our organisation. This includes overseeing our resourcing roadmap, implementing new systems, and embedding updated ways of working. In this role, you will strengthen the Operations function's ability to adapt to industry change by using robust data, clear insight and effective communication to enable senior leaders to make smarter, faster decisions. If you are a highly influential professional with a proven track record of delivering positive results at a senior level across both public and private sector environments, this could be the ideal next step in your career.
Responsibilities:
- Deliver key outputs aligned to industry change programmes and the Operations strategy.
- Use an agile approach to ensure projects are delivered on time, on budget, and with risks effectively managed.
- Lead SMEs in developing business cases, project design and delivery.
- Provide clear, evidence-based analysis using robust data to identify improvement opportunities.
- Manage workstream plans and trackers; prepare updates; chair meetings; and lead working groups.
- Communicate project vision, objectives and progress to stakeholders across the organisation.
- Carry out additional tasks in line with the purpose and level of the role.
Qualifications:
- Excellent communication and interpersonal skills, with the ability to influence colleagues across complex project activity.
- The ability to lead change and a passion for innovation.
- Strong analytical capability, confident working with large datasets and turning findings into clear cost/benefit business cases for a range of audiences.
- Ability to use key planning and workforce systems (TrainTracs, VoyagerPlan, CrewPlan, Integrale, Kestrel, TRUST, CCIL) to build meaningful datasets and identify opportunities.
- Experience in planning and knowledge of traincrew rules, terms and regulations.
- A flexible, pragmatic style and confidence operating in changing or ambiguous environments.
Benefits:
- Salary up to GBP 63,000 DOE
- A defined benefit pension from day 1 - one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP) - A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing.
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal - offering savings, discounts and cashback at over 800 retailers and restaurants.
Operations Projects Specialist in Birmingham employer: WM Trains
Contact Detail:
WM Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Projects Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their operations strategy and think about how your skills can contribute to their goals. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Being able to clearly articulate your ideas and experiences is crucial, especially for a role that involves influencing others. Try mock interviews with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Projects Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Projects Specialist role. Highlight your experience with operational initiatives, data analysis, and project management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific projects or achievements that demonstrate your capabilities.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and structure your documents well. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at WM Trains
✨Know Your Projects
Before the interview, dive deep into the projects you've led or been a part of. Be ready to discuss specific examples where you used data to drive decisions or improve processes. This will show your potential employer that you can bring valuable insights to their operations.
✨Master the Agile Approach
Since the role requires an agile mindset, brush up on agile methodologies and be prepared to discuss how you've applied them in past projects. Share examples of how you managed risks and ensured timely delivery, as this will demonstrate your capability to adapt and thrive in dynamic environments.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your project vision and objectives clearly. Think about how you would present complex data to different stakeholders and be ready to showcase your ability to influence and engage with colleagues across various levels.
✨Show Your Analytical Skills
Be prepared to discuss your experience with large datasets and how you've turned findings into actionable business cases. Bring examples of how your analytical capabilities have led to successful outcomes in previous roles, as this will highlight your fit for the data-driven aspects of the job.