At a Glance
- Tasks: Keep our trains and stations clean while helping customers with their queries.
- Company: Join a leading railway company with a commitment to cleanliness and customer service.
- Benefits: Competitive salary, free travel for you and your family, and great discounts.
- Other info: Flexible part-time hours with opportunities for career development.
- Why this job: Make a difference in customer journeys while gaining valuable experience.
- Qualifications: Willingness to learn, good communication skills, and commitment to the role.
The predicted salary is between 26320 - 30721 £ per year.
This is a part-time opportunity for 18.5 hours per week. The shifts are fixed: Monday to Friday 17:00-20:42. Your role is to ensure our trains and stations are clean and tidy. You will be working as part of a team at Birmingham New St, responsible for cleaning our trains, at the station, ready for customer journeys. You will also be answering customer queries at the station and providing help and advice to customers.
What does the role involve?
- Use of specialist cleaning chemicals and equipment
- Take responsibility for materials and equipment provided to carry out tasks required
- Undertake controlled emission toilet (CET) extractions when required
- Complete audit sheets as required and report non-conformances to Train Presentation Supervisor
- Disposal of rubbish removed from trains in the appropriate location
- Remove full bin liners and re-line on train bins when found full or nearly full
- Fit seat reservation labels where required by local arrangements
What skills and experience do I need to do the job?
- A willingness to learn and work to company set standards
- Able to work Monday to Friday 17:00-20:42 (18.5 hrs per week)
- Being a great communicator – both written and verbal communication
- Happy to be training on how to handle bio-hazards and sharps
- Being happy to work on and off trains and platforms at stations
- To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence.
What are the salary and benefits that come with the role?
- Salary of £26,320 rising to £30,721 (pro-rata) upon successful completion of your probation period
- A defined benefit pension from day 1 – one of the best in the UK
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents
- 75% off all other train operating companies for you, your spouse/partner, and dependents
- 8 Friends and Family Day passes to gift per annum on our network
- A 24/7 Virtual GP service for you and your household
- Our Employee Assistance Programme (EAP) - A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles
- A retail discount portal - offering savings, discounts and cashback at over 800 retailers and restaurants
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out. As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
On Train Cleaner (Part Time) in Birmingham employer: WM Trains
Join our team at Birmingham New St as an On Train Cleaner, where you will play a vital role in maintaining the cleanliness and tidiness of our trains and stations. We offer a supportive work culture with opportunities for personal growth, including comprehensive training and a commitment to your career development. Enjoy competitive benefits such as a defined benefit pension, free travel for you and your family, and access to a 24/7 Virtual GP service, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land On Train Cleaner (Part Time) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it comes to discussing your skills and experiences relevant to the On Train Cleaner role.
✨Tip Number 3
Show off your communication skills! Since you'll be answering customer queries, make sure to highlight any previous experience where you've successfully communicated with customers or worked as part of a team. We want to see how you can contribute to a positive customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about landing this part-time gig. Don’t wait too long, as the advert might close earlier than expected!
We think you need these skills to ace On Train Cleaner (Part Time) in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for cleanliness and teamwork shine through. We want to see that you're excited about keeping our trains and stations spick and span!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your communication skills and willingness to learn, as these are key for us at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and why you’d be a great fit for the On Train Cleaner role. We appreciate clarity!
Apply Early:Don’t wait until the last minute to submit your application! We receive a lot of interest, so applying through our website sooner rather than later will give you the best chance.
How to prepare for a job interview at WM Trains
✨Know the Role Inside Out
Make sure you understand what being an On Train Cleaner involves. Familiarise yourself with the tasks like using specialist cleaning chemicals, handling bio-hazards, and customer interaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be answering customer queries, practice your verbal communication skills. Think of examples where you've helped customers or worked as part of a team. Being able to articulate your thoughts clearly will impress the interviewers.
✨Demonstrate Your Willingness to Learn
This role requires a commitment to learning and adhering to company standards. Be prepared to discuss how you've approached learning new skills in the past and express your enthusiasm for training opportunities, especially regarding the use of cleaning equipment and safety protocols.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training processes, or what a typical day looks like. It shows that you're engaged and thinking about how you can fit into the company culture.
