What does the role involve?
- Leading, supporting and motivating the cleaning team to deliver high standards of train presentation and depot cleanliness.
- Planning and coordinating cleaning activities, staff rosters and resources to meet operational requirements.
- Carrying out team briefings and one-to-one meetings to ensure colleagues are informed, engaged and performing effectively.
- Identifying opportunities to improve safety, quality and efficiency across cleaning operations.
- Ensuring compliance with all health, safety and environmental policies, including COSHH and industry standards.
- Monitoring attendance, training compliance, PPE requirements and other people management activities.
- Managing cleaning equipment, materials and associated costs to ensure resources are used effectively.
- Monitoring performance against KPIs and maintaining compliance with business, contractual and quality standards.
- Working closely with operational teams to support depot performance and deliver a safe, clean environment for customers and colleagues.
- Supporting continuous improvement initiatives and contributing ideas to enhance the train environment and customer experience.
- This is a hands-on leadership role that combines team management, operational planning and a strong focus on safety, quality and continuous improvement.
What skills and experience do I need to do the job?
- Practical experience within cleaning operation
- Experience in either supervisory or managerial role with a proven track record of achievement
- NVQ Level 3 supervisory management or ILM (training can be provided)
- The ability to communicate effectively and manage poor performance
- Good IT skills for word processing, spreadsheets and similar pc based planning and performance management tools
- Good financial awareness and effective decision making in and isolated environment where immediate reactions are required
- Be prepared to undertake formal training as required.
What are the salary and benefits that come with the role?
- Salary of £29,086 after successfully completing your probation period
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
Carriage Cleaner Supervisor in Birmingham employer: WM Trains
As a Carriage Cleaner Supervisor at our Worcester depot, you will join a company that prioritises employee wellbeing and professional growth. With a strong focus on safety and compliance, we offer a supportive work culture where your leadership skills can thrive, alongside excellent benefits such as a defined benefit pension, free travel for you and your family, and access to a 24/7 Virtual GP service. Our commitment to your development ensures that you will have the opportunity to build expertise and advance your career in a meaningful way.
