Station Operations Lead
Application Deadline: 22 October 2026
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stourbridge Junction
Reporting To: Fraser Knott
Compensation: £40,143 / year
Description
You will play a key role in delivering a safe, efficient and customer-focused operation at Stourbridge Junction and the Train Crew Depot, ensuring disruption is minimised and communicated effectively.
Working closely with operational managers across Customer Experience, Train Crew and Control, you will help optimise station performance and resource deployment for the benefit of customers.
You will also support the Senior Conductor Management Team to maximise operational efficiency and revenue opportunities.
What does the job involve?
- Shift patterns will include weekends, early starts and late finishes
- Ensure full compliance with all safety responsibilities, policies, rules and regulations.
- Promote and maintain a safe working environment, ensuring the safety of yourself, colleagues and customers at all times.
- Adhere to the requirements of the Health and Safety at Work Act and all company procedures.
- Manage the issue and replacement of emergency and operational equipment for Senior Conductors as required.
What skills and experience do I need to do the job?
- Effective interpersonal, communication and decision-making skills, with a positive and customer-focused approach.
- Professional, reliable and approachable, demonstrating high standards of presentation, honesty and integrity.
- Well-organised and resilient, with good IT skills, the ability to remain calm under pressure, and a commitment to continuous learning and development.
- Excellent attention to detail, with the ability to analyse and manage large volumes of data accurately.
- For safety reasons, you need to be aged 18 or older.
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
What is the salary and benefits that come with this role?
- Salary is £40,143
- A defined benefit pension from day 1 - one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
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Station Operations Lead employer: WM Trains Limited
As a Station Assistant at Nuneaton station, you will join a dynamic team dedicated to delivering exceptional customer service in a vibrant and supportive work environment. With competitive salaries, comprehensive benefits including free travel for you and your family, and a strong focus on employee development, this role offers a meaningful opportunity to grow within the railway industry while contributing to a safe and welcoming atmosphere for all passengers.
