On Train Cleaner/ CET Operator
Application Deadline: 5 October 2026
Department: Fleet
Employment Type: Permanent - Full Time
Location: Crewe
Reporting To: Paula Vernon
Compensation: £26,320 - £30,721 / year
Description
Your role is to ensure our trains and stations are clean and tidy. You will be working as part of a team, responsible for cleaning our trains, at the station, ready for customer journeys.
You will also be answering customer queries at the station and providing help and advice to customers.
What does the role involve?
- Use of specialist cleaning chemicals and equipment
- Take responsibility for Materials and equipment provided to carry out tasks required
- Undertake controlled emission toilet (CET) and extractions and when required.
- Complete audit sheets as required and report non-conformances to Train Presentation Supervisor
- Disposal of rubbish removed from trains in the appropriate location
- Remove full bin liners and re-line on train bins when found full or nearly full
What skills and experience do I need to do the job?
- A willingness to learn and work to company set company standards
- Flexibility – you could be on an early or a late shift, meaning you could be starting at 6am or finishing at 10pm, including weekends
- Being a great communicator – both written and verbal communication
- Happy to be training on how to handle bio-hazards and sharps
- Being happy to work on and off trains and platforms at stations
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
What are the salary and benefits that come with the role?
- Salary of £26,320 increasing to £30,721 after successfully completing your probation period
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
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On Train Cleaner/ CET Operator in Crewe employer: WM Trains Limited
As a Station Assistant at Nuneaton station, you will join a dynamic team dedicated to delivering exceptional customer service in a vibrant and supportive work environment. With competitive salaries, comprehensive benefits including free travel for you and your family, and a strong focus on employee development, this role offers a meaningful opportunity to grow within the railway industry while contributing to a safe and welcoming atmosphere for all passengers.
