At a Glance
- Tasks: Lead and improve customer experience across West Midlands Railway stations.
- Company: WM Trains Limited, a key player in the railway industry.
- Benefits: Competitive salary, leadership opportunities, and a focus on professional growth.
- Other info: Dynamic role with opportunities to engage with various stakeholders.
- Why this job: Make a real difference in customer experience and operational excellence.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 50000 - 65000 £ per year.
WM Trains Limited in Birmingham seeks a Regional Manager to lead West Midlands Railway stations.
You will provide senior leadership, set performance standards and drive improvements across the station network.
Reporting to Head of Stations, you will engage stakeholders, manage budgets and safety, and deliver revenue protection initiatives, major projects and events with a strong focus on customer experience and operational excellence.
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West Midlands Regional Leader - Customer Experience in Birmingham employer: WM Trains Limited
As a Midlands Rail Hub Service Development Manager, you will join a forward-thinking team in Birmingham that prioritises collaboration and innovation. Our company offers a supportive work culture with a strong emphasis on employee growth, providing access to extensive training and development opportunities. With competitive benefits including a defined benefit pension, free travel for you and your family, and a commitment to your wellbeing, we strive to create a rewarding environment where you can thrive both personally and professionally.
