At a Glance
- Tasks: Manage Tyseley Depot, ensuring safety and efficiency in train service delivery.
- Company: WM Trains, delivering 1,300 journeys daily for over 60 million passengers.
- Benefits: Competitive salary, pension, free travel, and discounts for you and your family.
- Other info: Commit to a minimum 14-month role for career development and expertise building.
- Why this job: Lead a dynamic team and make a real impact on train services.
- Qualifications: Experience in production management and strong communication skills required.
The predicted salary is between 66330 - 66330 £ per year.
WM Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern Railways & West Midlands Railways. We are seeking an experienced Service Delivery Manager to join our team. You will manage all aspects of Tyseley Depot on a shift basis, ensuring safety, environmental, quality, performance, contractual and budget requirements are met, and that the site remains safe, clean and tidy. You will also lead and direct all depot colleagues to deliver correctly maintained, repaired, cleaned and marshalled Traction and Rolling Stock in designated areas, safely and efficiently.
Key Responsibilities
- Ensure site safety in accordance with Health and Safety at Work Act, appropriate legislation and regulations.
- Ensure that colleagues' productivity is maintained, materials and equipment are used efficiently.
- Control and direct Colleagues, Contractors, Team Leaders and Supervisors to ensure that required outputs in terms of availability, cleanliness, train environment and quality of workmanship are delivered to provide a reliable train service to our customers.
- Ensure work is performed in a safe manner in accordance with the Health and Safety at Work Act, applicable safety legislation and Industry rules and regulations.
- Advise, guide and instruct colleagues as necessary and assist colleagues by giving advice or assistance as required, to ensure maximum productivity from all staff.
- Ensure that work is carried out in the most efficient manner on an economical basis, and that matters of an urgent nature are given the correct priority.
- Make recommendations regarding resource levels and working arrangements, to ensure a productive yet safe workplace.
- Identify areas for improvement by personal checks, audits, finished work inspections, periodic checks, risk assessments, area walk rounds, and SCWR assessments, analysis of train incident reports and review of customer complaints.
- Monitor and manage the diesel fleet whilst on Tyseley Depot and maintained at an Outstations location to include monitoring faults and failures to ensure against repeat failures by putting in place mitigating actions.
- Contribute to the development of the fleet in terms of reliability and improvements to the train environment by making proposals to improve these areas.
Skills, Knowledge and Expertise
- Significant experience in production management.
- A high level of ability to communicate, motivate and deal successfully with people.
- Experienced in Human Resource procedures.
- Man-management experience and formal training, including a sound technical knowledge of Mechanical, Electrical, and Pneumatic Systems.
- Rules and Regulations trained and assessed, ONC / HNC trained or Apprentice trained on the Railway D32/33 or A1/A2 Qualification.
- SCWR assessed in Rail Vehicle Maintenance.
- Car and Small Van driving Licence.
- IOSH trained.
- NEBOSH preferred Diploma in management or similar qualification required.
- Internal Auditor.
- Risk Assessor.
- First Aider.
- PTS and DP certified.
- Call Out responsibility and trained.
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP) - A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing.
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal - offering savings, discounts and cashback at over 800 retailers and restaurants.
Service Delivery Manager in Birmingham employer: WM Trains Limited
As a Midlands Rail Hub Service Development Manager, you will join a forward-thinking team in Birmingham that prioritises collaboration and innovation. Our company offers a supportive work culture with a strong emphasis on employee growth, providing access to extensive training and development opportunities. With competitive benefits including a defined benefit pension, free travel for you and your family, and a commitment to your wellbeing, we strive to create a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like WM Trains Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by WM Trains Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at WM Trains Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at WM Trains Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into WM Trains Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at WM Trains Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at WM Trains Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to WM Trains Limited.
