At a Glance
- Tasks: Be the friendly face of our service, selling tickets and helping passengers with travel queries.
- Company: Join West Midlands Trains, a leader in customer service and travel.
- Benefits: Enjoy a defined pension, travel perks, and more exciting benefits.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Make a difference in passengers' journeys while gaining valuable experience.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
West Midlands Trains is seeking a Customer Service Assistant for the Booking Office at Smethwick Galton Bridge.
You will be the face of the service, selling tickets, answering travel questions and ensuring the station is clean, tidy and safe for passengers.
The role requires weekend shifts, early starts and late finishes, with a 14‑month commitment after competence is achieved.
Benefits include a defined pension, travel perks, and more.
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Passenger Experience Agent – Booking Office (Full-Time) in Birmingham employer: WM Trains Limited
As a Midlands Rail Hub Service Development Manager, you will join a forward-thinking team in Birmingham that prioritises collaboration and innovation. Our company offers a supportive work culture with a strong emphasis on employee growth, providing access to extensive training and development opportunities. With competitive benefits including a defined benefit pension, free travel for you and your family, and a commitment to your wellbeing, we strive to create a rewarding environment where you can thrive both personally and professionally.
