At a Glance
- Tasks: Lead the link between WM Trains and the Midlands Rail Hub, ensuring smooth operations and stakeholder engagement.
- Company: Join a forward-thinking rail company committed to innovation and customer experience.
- Benefits: Enjoy free travel, a great pension, and discounts at over 800 retailers.
- Other info: This is a 24-month fixed term contract with excellent career growth opportunities.
- Why this job: Make a real impact on rail services while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and experience in stakeholder management are essential.
The predicted salary is between 60000 - 68231 £ per year.
Midlands Rail Hub Service Development Manager
Application Deadline
Department
Operations
Employment Type
Fixed Term Contract
Location
Head Office - Birmingham
Reporting To
Business Operations Strategy Manager
Compensation
- Up to £70,000 depending on experience
- Description
We are looking for a proactive and collaborative individual to act as the key link between WM Trains (WMT) and the Midlands Rail Hub (MRH) Programme.
This role will act as a single point of contact to represent WMT's interests, coordinate stakeholder engagement, and ensure infrastructure developments support operational performance, customer experience and future growth.
Working across multiple organisations, you will provide operational expertise, influence programme decisions, and help shape future depot and stabling arrangements.
Please note this role is a 24 month fixed term contract.
Key Responsibilities
- Act as WMT's lead contact for all MRH Programme-related activities.
- Represent WMT at programme meetings and coordinate business input across stakeholders.
- Develop depot and stabling strategies to support current and future operations.
- Assess operational, maintenance, safety and commercial impacts of infrastructure proposals.
- Identify and manage risks, ensuring appropriate mitigations are in place.
- Support operational readiness, including training, staffing and maintenance requirements.
- Build strong relationships with internal and external stakeholders to support successful programme delivery.
- Provide updates and briefings on programme developments and impacts.
- Identify opportunities to improve operational performance, customer experience and business outcomes.
Skills, Knowledge and Expertise
- Strong stakeholder management and relationship-building skills.
- Excellent communication, influencing abilities.
- Strong analytical and problem-solving capability.
- Ability to manage competing priorities and make informed decisions.
- Collaborative approach with the confidence to challenge constructively.
- Strategic thinking and a continuous improvement mindset
- Knowledge of railway operations and infrastructure impacts.
- Experience working within complex programmes, projects or operational environments.
- Understanding of operational, maintenance, safety and commercial considerations.
- Understanding of depot, stabling or operational planning.
- Ability to use data and operational insight to inform decisions.
- Experience assessing risks and supporting business change is desirable.
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence.
This also includes existing colleagues who move by internal promotions and transfers.
This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
- #J-18808-Ljbffr
Midlands Rail Hub Service Development Manager in Birmingham employer: WM Trains Limited
As a Midlands Rail Hub Service Development Manager, you will join a forward-thinking team in Birmingham that prioritises collaboration and innovation. Our company offers a supportive work culture with a strong emphasis on employee growth, providing access to extensive training and development opportunities. With competitive benefits including a defined benefit pension, free travel for you and your family, and a commitment to your wellbeing, we strive to create a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Midlands Rail Hub Service Development Manager in Birmingham
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at WM Trains Limited! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Midlands Rail Hub Service Development Manager in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at WM Trains Limited
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
