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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries with empathy and efficiency.
- Company: Join WM Armstrong, a company that values teamwork and family culture.
- Benefits: Enjoy a competitive salary, life insurance, and a solid pension scheme.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Organised individuals with a passion for helping others will thrive here.
- Other info: Work in a supportive environment with opportunities for career advancement.
The predicted salary is between 26300 - 29000 £ per year.
At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values. We are currently looking for a Customer Care Advisor to join our Customer Experience team in Longtown.
We are looking for a well organised individual to be the primary interface between Wm Armstrong and its customers ensuring that every query is handled quickly, accurately, and with empathy. You will follow up on outbound communications, own customer issues, and work across teams to resolve problems swiftly, all while maintaining clear records and meeting service level agreements (SLAs).
The hours for this role will be 40 hours per week, Monday to Friday working agreed hours between 08:00 and 18:00.
Benefits Included:
- An attractive salary of £26,265.82 per annum
- Life insurance
- Medicash scheme
- Sickness scheme
- Company Pension
Responsibilities:
- Outbound Follow-up to Customer Emails
- First Line of Enquiry for All Customers
Customer Care Advisor in Carlisle employer: Wm. Armstrong (Longtown)
Contact Detail:
Wm. Armstrong (Longtown) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Carlisle
✨Tip Number 1
Get to know the company culture! Before your interview, check out WM Armstrong's values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your empathy skills! As a Customer Care Advisor, you'll need to handle queries with care. Role-play common customer scenarios with a friend to get comfortable responding with understanding and clarity.
✨Tip Number 3
Be ready to discuss your organisational skills! Think of examples where you've managed multiple tasks or resolved issues quickly. This will show that you can keep up with the fast-paced environment at WM Armstrong.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at WM Armstrong.
We think you need these skills to ace Customer Care Advisor in Carlisle
Some tips for your application 🫡
Show Your Organisational Skills: As a Customer Care Advisor, being organised is key! Make sure your application highlights any experience you have in managing multiple tasks or queries efficiently. We love seeing how you keep things on track!
Emphasise Empathy: Since you'll be the primary interface with our customers, it's important to showcase your ability to handle queries with empathy. Share examples in your application where you've resolved issues while keeping the customer's feelings in mind.
Be Clear and Concise: When writing your application, clarity is crucial. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wm. Armstrong (Longtown)
✨Know the Company Culture
Before your interview, take some time to research WM Armstrong's values and culture. They pride themselves on teamwork and family values, so think about how you can demonstrate that you align with these principles in your responses.
✨Showcase Your Organisational Skills
As a Customer Care Advisor, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. This will show them you can handle the demands of the role.
✨Practice Empathy in Your Responses
Since the role requires handling queries with empathy, practice how you would respond to various customer scenarios. Think about how you can convey understanding and support in your answers, as this will resonate well with the interviewers.
✨Prepare Questions About SLAs
Understanding service level agreements (SLAs) is crucial for this position. Prepare thoughtful questions about how they measure success in customer care and what their expectations are regarding SLAs. This shows your interest in the role and your commitment to meeting their standards.
