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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer experience and meet service goals.
- Company: Join a top customer service firm with a focus on excellence.
- Benefits: Enjoy a competitive salary, life insurance, and a company pension.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 29000 - 31500 £ per year.
A leading customer service firm is seeking a passionate Customer Experience Team Leader to drive their on-site team in Uddingston. This role involves coaching Customer Care Advisors, ensuring service level agreements are met, and handling complex customer queries.
The ideal candidate must have previous experience in customer service, strong communication abilities, and the capability to thrive in a fast-paced setting.
The position offers a salary range of £29,000 to £31,500 depending on experience, and includes benefits like life insurance and a company pension.
Onsite Customer Experience Team Leader – Coaching & SLA in Uddingston employer: Wm Armstrong (Longtown) Ltd
Contact Detail:
Wm Armstrong (Longtown) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Experience Team Leader – Coaching & SLA in Uddingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Experience Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to coaching and handling complex queries. We recommend role-playing with a friend or using online resources to sharpen your responses. Confidence is key!
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight specific examples of how you've successfully led teams and met service level agreements. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing passionate candidates like you who are eager to make a difference in customer experience.
We think you need these skills to ace Onsite Customer Experience Team Leader – Coaching & SLA in Uddingston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating great experiences for customers and leading a team.
Highlight Relevant Experience: Make sure to showcase your previous experience in customer service and any leadership roles you've held. We’re looking for someone who can hit the ground running, so don’t be shy about your achievements!
Tailor Your Application: Take the time to customise your application to match the job description. Use keywords from the posting, like 'coaching' and 'service level agreements', to show us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Wm Armstrong (Longtown) Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key principles of excellent customer experience and be ready to share examples from your past roles where you've successfully handled complex queries or coached team members.
✨Show Off Your Coaching Skills
Since this role involves coaching, think of specific instances where you've helped others improve their performance. Be prepared to discuss your coaching style and how you motivate your team to meet service level agreements.
✨Communicate Clearly and Confidently
Strong communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Prepare for Fast-Paced Scenarios
This job requires thriving in a fast-paced environment, so be ready to discuss how you manage stress and prioritise tasks. Think of examples where you've successfully navigated busy periods while maintaining high service standards.
