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For Companies At a Glance
- Tasks: Manage customer queries with empathy and accuracy while resolving discrepancies.
- Company: Dynamic customer service company based in Uddingston.
- Benefits: Competitive salary, various benefits, and a supportive work environment.
- Why this job: Make a difference in customer experiences and develop your communication skills.
- Qualifications: Background in customer service and strong communication skills required.
- Other info: Full-time role with opportunities to thrive under pressure.
The predicted salary is between 21000 - 31000 £ per year.
A customer service company in Uddingston is seeking a Customer Care Advisor to join their team. The ideal candidate will manage customer queries effectively and must ensure all communications are handled with empathy and accuracy.
Responsibilities include:
- Managing emails
- Resolving discrepancies
- Maintaining SLA records
A background in customer service and strong communication skills are essential. This full-time role requires the ability to work under pressure alongside offering a competitive salary of £26,265.82 per annum and various benefits.
Customer Experience Specialist in Uddingston employer: Wm Armstrong (Longtown) Ltd
Contact Detail:
Wm Armstrong (Longtown) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Uddingston
✨Tip Number 1
Get to know the company before your interview! Research their values and customer service approach. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Customer Experience Specialist, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling queries.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult customer situations in the past. Highlighting your ability to connect with customers can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Customer Experience Specialist in Uddingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can bring empathy and accuracy to our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved discrepancies or managed difficult situations. We love seeing candidates who can think on their feet and keep calm under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wm Armstrong (Longtown) Ltd
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This shows that you understand the importance of empathy and accuracy in customer interactions.
✨Familiarise Yourself with the Company
Take some time to research the company and its values. Understanding their approach to customer care will help you tailor your answers to align with their expectations. Plus, it shows genuine interest, which can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Prepare examples that highlight your problem-solving skills and ability to work under pressure. This will demonstrate your readiness for the role and your capability to manage queries effectively.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you convey your ideas accurately during the actual interview.
