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- Tasks: Be the go-to person for customers, resolving queries and ensuring top-notch service.
- Company: Renowned customer service organisation with a friendly team culture.
- Benefits: Competitive salary, life insurance, and a positive work environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a strong background in customer service.
- Other info: Enjoy a dynamic workplace that values efficiency and positivity.
The predicted salary is between 28800 - 43200 £ per year.
A renowned customer service organization based in Longtown is seeking a proactive Customer Care Advisor. In this role, you will be the main point of contact for customers, ensuring queries are resolved swiftly and maintaining excellent service standards.
Ideal candidates will possess excellent communication skills and have a strong customer service background.
The position offers a competitive salary, life insurance, and a friendly team culture, promoting a positive and efficient work environment.
Customer Care & Resolution Specialist in Longtown employer: Wm Armstrong (Longtown) Ltd
Contact Detail:
Wm Armstrong (Longtown) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Resolution Specialist in Longtown
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and customer service approach will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the company culture and how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care & Resolution Specialist in Longtown
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information and resolve queries.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Care & Resolution Specialist role. Mention your relevant experience and how it aligns with the job description.
Highlight Your Customer Service Experience: We want to see your customer service background shine through! Share specific examples of how you've successfully handled customer queries in the past, showcasing your problem-solving skills and dedication to excellent service.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Wm Armstrong (Longtown) Ltd
✨Know the Company Inside Out
Before your interview, do some research on the customer service organisation. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Care & Resolution Specialist, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Proactivity
The job description highlights the need for a proactive approach. Think of instances where you took the initiative to improve customer service or streamline processes. Sharing these examples will illustrate your ability to go above and beyond in your role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing positively to the team.
