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- Tasks: Be the friendly voice for customers, resolving queries with empathy and efficiency.
- Company: Join WM Armstrong, a company that values teamwork and family culture.
- Benefits: Enjoy a competitive salary, life insurance, and a company pension.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Previous customer service experience is preferred; strong communication skills are a must.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 22000 - 29000 £ per year.
At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values. We are currently looking for a Customer Care Advisor to join our Customer Experience team in Longtown. We are looking for a well organised individual to be the primary interface between WmArmstrong and its customers ensuring that every query is handled quickly, accurately, and with empathy. You will follow up on outbound communications, own customer issues, and work across teams to resolve problems swiftly, all while maintaining clear records and meeting service level agreements (SLAs).
The hours for this role will be 40 hours per week, Monday to Friday working agreed hours between 08:00 and 18:00.
Benefits Included:
- An attractive salary of £26,265.82 per annum
- Life insurance
- Medicash scheme
- Sickness scheme
- Company Pension
Responsibilities:
- Outbound Follow-up to Customer Emails
- First Line of Enquiry for All Customers
- Discrepancy Management
- Mailbox Management Within SLA
- Liaise Across All Departments
- Query Ownership and Resolution
- Resolve Customer Queries First Time
- Customer Reports as Required On Time
- Clear and Concise Notes on All Customer Contact
Requirements:
- Previous experience in customer service / customer facing environment preferred.
- Experience in the transport or haulage industry preferred but not essential.
Skills:
- Excellent written and verbal communication skills, demonstrating a confident and professional telephone manner.
- Strong problem-solving skills able to triage, elevate, and negotiate effectively, whilst using your own initiative.
- Organised able to manage inboxes and reporting tasks with ease.
- Competent with CRM or ticketing systems, and Microsoft Office.
- Customer-focused and resilient; able to handle pressure and adapt in a dynamic environment.
- Ability to communicate at all levels, both internally and externally.
- Ability to work under pressure in a fast-paced environment.
- Excellent attention to detail.
- Excellent numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.
Education And Qualifications:
- GCSEs (or equivalent) including English and Maths essential.
- NVQ (or equivalent) in Customer Service or related discipline preferred.
If you are interested in this exciting opportunity, please click the Apply Button now. As part of our commitment to safety and wellbeing, applicants will be asked to complete a routine drug and alcohol test during the interview and assessment process.
If you have not received a response from us within four weeks of submitting your application to us, please consider your application unsuccessful on this occasion as unfortunately, we are not able to respond to all candidate applications as we would wish. We reserve the right to close vacancies at any time once we have received sufficient applications, we advise you to submit your application as early as possible to avoid disappointment.
Customer Care Advisor in Longtown employer: Wm Armstrong (Longtown) Ltd
Contact Detail:
Wm Armstrong (Longtown) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Longtown
✨Tip Number 1
Get to know the company culture! Before your interview, check out WM Armstrong's values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to demonstrate excellent verbal and written communication. Try role-playing common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to highlight your ability to handle pressure and find solutions.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up at WM Armstrong.
We think you need these skills to ace Customer Care Advisor in Longtown
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with the role of a Customer Care Advisor, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language and check for any typos or grammatical errors – we love attention to detail!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've effectively resolved customer issues in the past. We’re looking for candidates who can think on their feet and handle queries with empathy and efficiency.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Wm Armstrong (Longtown) Ltd
✨Know the Company Culture
Before your interview, take some time to understand WM Armstrong's values and culture. They pride themselves on teamwork and family values, so think about how you can demonstrate these qualities in your responses.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled queries with empathy and efficiency, as this role requires a strong focus on customer satisfaction.
✨Be Organised and Detail-Oriented
Since the role involves managing inboxes and maintaining clear records, show that you are organised. Bring along any relevant documentation or notes that showcase your attention to detail and ability to manage multiple tasks effectively.
✨Practice Problem-Solving Scenarios
Think of common customer issues you might face in this role and prepare your approach to resolving them. Being able to triage and negotiate effectively will be key, so practice articulating your thought process clearly during the interview.
