Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer service quality and coach advisors.
- Company: Customer-centric company in Scotland focused on service excellence.
- Benefits: Salary between £29,000 and £31,500, life insurance, and pension.
- Why this job: Make a real difference in customer experience and develop your leadership skills.
- Qualifications: Experience in customer service and supervisory roles with strong communication skills.
- Other info: Join a dynamic team and grow your career in a supportive environment.
The predicted salary is between 29000 - 31500 £ per year.
A customer-centric company in Scotland is looking for a Customer Experience Team Leader to enhance service quality. This role involves managing the Customer Experience team, coaching advisors, and ensuring efficient query handling.
Candidates should have experience in customer service and supervisory roles, strong communication skills, and be organized.
The position offers a salary between £29,000 and £31,500 with several benefits including life insurance and a company pension. Apply now for this exciting opportunity.
Onsite CX Leader & SLA Coach in Glasgow employer: Wm Armstrong (Longtown) Ltd
Contact Detail:
Wm Armstrong (Longtown) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite CX Leader & SLA Coach in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team leadership. We can role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've improved service quality in past roles. This will help us stand out as the ideal candidate!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Onsite CX Leader & SLA Coach in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any supervisory roles you've held. We want to see how your skills align with the Customer Experience Team Leader position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing service quality and how you can contribute to our team. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills: Strong communication is key for this role. In your application, highlight examples of how you've effectively communicated with teams or customers in the past. We’re looking for clear, concise, and engaging writing that reflects your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Wm Armstrong (Longtown) Ltd
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience. Be ready to discuss how you've improved service quality in previous roles and share specific examples of your coaching techniques.
✨Show Off Your Leadership Skills
Prepare to talk about your experience managing teams. Think of situations where you successfully motivated your team or resolved conflicts, and be ready to explain your approach to leadership.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Be Organised and Ready
Bring along any relevant documents, like your CV and references, neatly organised. Also, prepare questions to ask about the company culture and expectations for the role, showing that you're genuinely interested.
