At a Glance
- Tasks: Welcome visitors, handle calls, and provide top-notch administrative support.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy private medical insurance, gym membership, and a competitive salary.
- Other info: Flexible shifts with opportunities for career development in a diverse environment.
- Why this job: Be the face of our company and create memorable experiences for every visitor.
- Qualifications: Reception experience and a friendly, energetic personality are essential.
The predicted salary is between 24823 - 24823 £ per year.
Salary: £24,823.50 per annum, plus company benefits
Location: Manchester, M2 1HL
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday - Friday, 8:30am until 5pm with 1 hour break with a degree of flexibility should the service require
Work model: Fully onsite due to nature of role
Williams Lea seeks a First Impression Assistant to join our team! Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Purpose of role
The First Impression Assistant is the first point of contact for visitors calling or visiting our client's office and is a brand ambassador for Williams Lea. Duties include welcoming clients and visitors to the office, handling internal calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.
Key responsibilities
- Meeting, greeting, and interacting with visitors, tenants and contractors
- Monitor a busy shared Client Inbox
- Internal call and email handling including taking and passing on accurate messages
- Updating log-books and schedules
- Processing deliveries
- Ordering, organising and assisting with building events
- Trouble-shooting facility problems
- Populating data collection workbooks
- Ensuring that security to the building is maintained in line with guidance and standard operating procedures
- Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice or incidents as appropriate
- Actioning any reasonable task instructed by your line manager or property manager
Personal attributes
- Reception experience
- An energetic approach that shines through in your work
- A team focused attitude
- A natural passion and desire to make every visitor smile
- A committed attitude and dedication to creating a memorable guest experience
- Fluent written and spoken English
- Experience using email and Microsoft packages
- Excellent personal presentation
The Package
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
First Impression Assistant in Manchester employer: wlt
Williams Lea is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive in a busy legal setting. With a strong focus on employee growth and a comprehensive benefits package, we foster a culture of support and development, ensuring that our team members are equipped to succeed and advance in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land First Impression Assistant in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at wlt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like wlt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Impression Assistant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to wlt:Your cover letter is your chance to shine! Tell us why you want to work at wlt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at wlt!
How to prepare for a job interview at wlt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
