At a Glance
- Tasks: Provide professional office services, including print and mail room support.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounted gym memberships.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team and make a real impact in a professional environment.
- Qualifications: Strong PC skills and a customer-focused attitude are essential.
The predicted salary is between 27000 - 27000 £ per year.
Salary: £27,000 per annum plus company benefits
Location: London, EC4M
Contract: Permanent, Full Time
Shifts: 37.5 hours per week, Monday to Friday on rotational shifts of 8.00am to 4.30pm and 10.00am to 6.30pm with 1 hour unpaid break.
Work Model: Fully Onsite
Williams Lea seeks an Office Services Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The role of Office Services Operator is to provide professional office services, print and mail room service to all employees and contractors. You will assist the client to meet deadlines and produce a high standard of work, putting the customer first and foremost, demonstrating excellent customer service skills while helping to run an efficient service.
Key responsibilities:
- Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
- Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.
- Deal with outgoing post by Franking/Royal Mail click and crop.
- Book couriers and deal with incoming couriers quickly and efficiently.
- Build relationship with clients and manage their perceptions and expectations.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Comply with departmental procedures.
- Assist with stationery. Check and stock cupboards, record items that need ordering.
Personal attributes:
- A willing and enthusiastic attitude.
- Strong PC skills with knowledge of Microsoft Word and Excel.
- Previous Post room and Reprographics experience would be preferable but not essential.
- Good customer service skills.
- Able to think outside the box and make decisions if required in the absence of the Senior Operator.
- Able to handle difficult situations well and to act appropriately.
- Display an adaptable and flexible approach.
- Team player - not only within the team but happy to help out wherever required to get the job done.
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
Equality and Diversity:
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at (we do not accept applications to this email address).
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Office Services Operator in London employer: wlt
At Williams Lea, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leeds where innovation meets collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, fostering a culture of inclusivity and excellence. With competitive salaries and benefits, along with the chance to lead a talented team in delivering outstanding service, this role promises a rewarding career path in a global company dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Office Services Operator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at wlt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like wlt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Services Operator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to wlt:Your cover letter is your chance to shine! Tell us why you want to work at wlt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at wlt!
How to prepare for a job interview at wlt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
