At a Glance
- Tasks: Provide top-notch customer service and support across various service areas.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, health insurance, and discounts on tech and gym memberships.
- Other info: Great career development opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team and develop your skills in a supportive environment.
- Qualifications: Strong communication skills and experience with Microsoft Office required.
The predicted salary is between 28324 - 28324 £ per year.
- Multi Services Assistant
- Shifts: 37.5 hours per week, Monday - Friday, 9am until 5:30pm with 1 hour break
- Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Admin Support Manager.
Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.
This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
- Deliver an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Handle and administer closed files as requested
- Sort, scan, rename and distribute incoming mail
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and complete any information required for billing or client charge back data
- Extensive computer and data related tasks
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Collect and process outgoing mail - process letters for printing and complete envelope fulfilment requirements
- Handle incoming and outgoing deliveries via courier - ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Deal with incoming hand deliveries from clients - ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Taking and passing on accurate messages
- Courteously greet and interact with visitors to the premises
- Manage room and hospitality bookings, including setting up rooms
- Arrange hospitality and liaise with onsite cleaning teams
- Organise and order catering
- Supervise and assist at events (including evening events as agreed overtime)
- Diary management of meeting rooms and desk bookings
- Personal attributes
- Experience working on Microsoft Office programmes
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Client-focused approach to service provision through personal commitment to their business
- Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Ownership for work produced in terms of the final product e. g. consistency, accuracy and quality
- Rewards and Benefits
- 25 days holiday, plus bank holidays(pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers - including our Tech Scheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and would prefer to apply in a different format or
- #J-18808-Ljbffr
Multi Services Assistant in Guildford employer: wlt
Williams Lea is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive in a busy legal setting. With a strong focus on employee growth and a comprehensive benefits package, we foster a culture of support and development, ensuring that our team members are equipped to succeed and advance in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Services Assistant in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at wlt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like wlt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multi Services Assistant in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to wlt:Your cover letter is your chance to shine! Tell us why you want to work at wlt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at wlt!
How to prepare for a job interview at wlt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
