At a Glance
- Tasks: Welcome clients, manage events, and ensure a seamless hospitality experience.
- Company: Join Williams Lea, a leading global provider of business-critical support services.
- Benefits: Enjoy a competitive salary, benefits, and a dynamic work environment.
- Other info: Flexible shifts and opportunities for personal growth in a vibrant team.
- Why this job: Be the face of a prestigious law firm and create memorable client experiences.
- Qualifications: 1 year in hospitality or front-of-house roles; passion for exceptional service.
The predicted salary is between 30000 - 30000 £ per year.
Front of House and Hospitality Associate
Shifts: 37.5 hours per week, Monday - Friday, shifts between 8am and 7pm with 1 hours unpaid break
Work model: Fully onsite
Williams Lea seeks a Front of House and Hospitality Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
We are looking for a dedicated and detail-oriented Front of House and Hospitality Associate to join our prestigious law firm.
The ideal candidate will have a genuine passion for delivering exceptional, personalised client service and the ability to anticipate and address the unique needs of our clients.
As the Front of House and Hospitality Associate, you will help create a warm, welcoming and seamless client experience from the moment guests arrive.
You will be friendly, approachable and confident in building rapport with clients, colleagues and visitors.
The role requires someone organised and proactive, with the ability to multitask and respond effectively to changing priorities.
Alongside front of house and hospitality duties, you will support with administration, emails, internal systems and general operational tasks.
A strong background or interest in hospitality is essential, as the role centres on creating a welcoming, professional environment and providing high-quality refreshments and meeting support.
This position demands a high level of discretion, professionalism, and the ability to manage multiple tasks with precision.
Your commitment to providing a five-star service will ensure that every client and visitor feels valued and well-cared for, enhancing their overall experience with us.
This role requires working in shifts, so flexibility is a plus.
Key responsibilities
- Front of House
- Meet and welcome clients and visitors, ensuring compliance with building policies and providing exceptional support for queries and services.
- Manage diaries, meeting and event logistics, and maintain front-of-house areas to ensure they are clean, organised, and well-stocked.
- Coordinate last-minute room bookings and schedule changes using booking systems to ensure smooth operations.
- Handle internal and external calls professionally, taking accurate messages and managing communications efficiently.
- Support client printing services, including document handling, scanning, and printing, while maintaining strict confidentiality.
- Process invoices in an organised and timely manner, ensuring accuracy and adherence to internal procedures.
- Collaborate effectively with other departments, promoting a unified 'one team' approach to guest services.
- Perform regular visual maintenance of client areas and manage stock of office and meeting room supplies, and deliveries.
- Maintain a polished, professional appearance by always adhering to uniform standards and company policies.
- Hospitality
- Arrange and serve refreshments and catering for lunches, events, and functions, ensuring quality and attention to detail.
- Prepare meeting rooms to the highest standard and oversee on-site events to deliver a smooth and seamless guest experience.
- Conduct daily meeting room checks and maintain presentation standards throughout the day.
- Escort clients to meeting rooms, offering assistance with coats, luggage, and refreshments.
- Manage stock and supplies for meeting rooms, ensuring all areas and storage are fully stocked and orderly.
- Maintain up-to-date knowledge of local transport, restaurants, and amenities to enhance client convenience.
- Proactively raise process improvements or concerns with the appropriate management.
- Act as Fire Marshall and be familiar with all emergency and evacuation procedures for the office.
- Personal attributes
- Minimum 1 year of professional experience in reception, hospitality, hotel, or corporate front-of-house environments.
- A natural passion for hospitality and a desire to make every visitor feel welcome and valued.
- Experience with food preparation and a clear understanding of food hygiene standards.
- Demonstrated customer service skills with the ability to create, maintain, and enhance client relationships.
- A strong commitment to delivering a memorable and high-quality guest experience.
- Self-motivated with a positive, can-do attitude and an energetic approach that shines through in da
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Front of House & Hospitality Associate employer: wlt
At Williams Lea, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values dedication and professionalism. Located in the heart of London, our Front of House and Hospitality Associates enjoy competitive salaries, comprehensive benefits, and opportunities for personal and professional growth within a supportive team environment. Join us to be part of a dynamic organisation that prioritises client satisfaction and fosters a sense of belonging among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Hospitality Associate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like wlt. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to wlt
Don't be shy about reaching out to wlt directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House & Hospitality Associate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about wlt and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at wlt
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
