Creative Director

Creative Director

Salary : £46,000 per annum, plus company benefits

Location: London

Contract : Permanent, part time

Hours: 24 hours per week

Shifts : Tuesday-Thursday. Flexibility is required.

Break: 30 mins

Work model : Full time onsite

Williams Lea seeks a Creative Director to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore™" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Creative Director role entails overseeing the entire creative production output for our Creative Services studio.

This position requires strong communication skills, a professional demeanour, and someone willing to proactively support and engage with surrounding colleagues and clients. Collaborating with an onsite Studio Manager, responsible for the studio's operational aspects and direct management, the Creative Director is expected to offer assistance as needed.

Reporting into the Senior Account Manager who holds overall accountability for delivering all services provided to this client, this role is integral to the wider account management team for this client.

Key Responsibilities

• Lead the delivery of high quality creative production across print and digital channels.
• Build trusted stakeholder relationships and deliver strategic, client focused creative solutions.
• Drive business growth by identifying opportunities and developing a pipeline of studio work.
• Align creative output with organisational objectives, brand strategy, and communication priorities.
• Provide expert creative consultation, industry insight, and technical leadership to drive innovation and excellence.
• Manage complex projects from brief to delivery, ensuring quality, accessibility, brand compliance, and on-time execution.
• Coach and develop team members while maintaining robust quality control and workflow processes.
• Support operational excellence through effective studio governance, resource management, and accurate recording of billable work.

Key Competencies:

• Excellent communication skills, articulate, personable and confident
• Enjoys working with and presenting to clients with excellent client relationship and management skills
• Experienced leading a team of designers and takes a collaborative, proactive approach to handling issues and supporting clients
• In depth knowledge and understanding of design and production across printed and digital disciplines
• Highly organised managing yours and others workloads, managing multiple projects effectively with a polite confident manner
• Calm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
• Strong level of technical and integrated creative design knowledge

Qualifications

Educated to a degree level in a relevant discipline, preferably with approximately 10+ years in the Design sector.

Using AI in your application

We're happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don't use AI to invent or exaggerate achievements, complete assessments (unless we say it's allowed), or to generate live interview answers.

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership