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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a growing IT support team with a focus on customer service.
- Benefits: Competitive salary, hands-on training, and career progression opportunities.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Some IT support experience and strong problem-solving skills are preferred.
- Other info: Dynamic work environment with opportunities to learn and grow.
The predicted salary is between 22000 - 28000 £ per year.
Location: On-site / Hybrid (UK-Wide)
Salary: £22,000 - £28,000 (DOE)
Job Type: Full-time / Permanent
WLP Recruitment is seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT support team. This is an ideal opportunity for someone looking to build a career in IT with hands-on support, training, and progression.
Role Overview: You’ll be the first point of contact for IT queries, providing remote and on-site technical support for desktops, laptops, software, and networking issues.
Key Responsibilities:
- Logging and responding to tickets via helpdesk systems
- Troubleshooting Windows, Office 365, printers, and basic network issues
- Escalating unresolved problems to 2nd/3rd line teams
- Installing and configuring hardware/software
- Providing exceptional customer service to users
What You’ll Need:
- 6-12 months of IT support experience (preferred)
- Strong communication and problem-solving skills
- Good understanding of Windows OS, Office 365 & Active Directory
- Keen to learn and grow in a technical support role
- Driving licence (advantageous for on-site roles)
Apply: ahmed@wlprecruitment.com | Call: 07404 436972
1st Line Support Engineer in Plymouth employer: WLP Recruitment
Contact Detail:
WLP Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common questions for IT support roles and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your enthusiasm for learning new technologies and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for motivated individuals like you. Keep an eye on our listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace 1st Line Support Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background fits with the role of a 1st Line Support Engineer, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. We love seeing candidates who are genuinely excited about joining us at StudySmarter.
Show Off Your Communication Skills: As a 1st Line Support Engineer, you'll be the first point of contact for users. Make sure your application reflects your strong communication skills. We want to know how you can provide exceptional customer service right from the get-go!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WLP Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Office 365, and basic networking. Be ready to discuss how you've used these tools in past experiences or projects. This shows you’re not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
As a 1st Line Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your communication skills and how you handle difficult situations.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice common troubleshooting questions related to desktops, laptops, and printers. This will help you demonstrate your problem-solving skills and confidence in handling real-life issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the support processes, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.