Warranty Coordinator in Ruislip

Benefits Government Pension | Generous Holiday Allowance | Birthday Celebrations | Long Service Awards | Annual Events

Working Hours Full Time

Location WLMG Ruislip

Salary £30,000 to £40,000 DOE

Experienced Warranty Coordinator at WLMG Ruislip Service Centre

About the Role

Due to the continued growth of WLMG and the latest addition of our new MG Retailership in Upminster, Essex, an exciting opportunity has arisen for a highly organised, committed Warranty Coordinator to join our expanding team.

Reporting directly to the Aftersales Director, you will collaborate closely with our Aftersales team, customers, and workshop staff across all franchise locations. You will play a pivotal role in ensuring our warranty claims are accurately administered, parts processes run smoothly, and revenue potential is maximised.

It will be your responsibility to coordinate and manage all warranty submissions, including credits, claims, rejections, and goodwill gestures and ensuring strict process compliance at all times. Working alongside Service advisors, Parts staff, and Technicians, you will provide ongoing support, guidance on warranty repairs, and process improvements to maintain full audit compliance.

Key Responsibilities

Warranty & Operations

• Complete and process all warranty claims via various manufacturer platforms and our internal DMS.
• Ensure all submitted claims comply fully with manufacturer manuals, published repair methods, and time schedules.
• Prepare accurate invoices for warranty work, carry out goodwill invoicing, and issue standard repair operation times to technicians.
• Stay up-to-date with manufacturer recalls, technical bulletins, and repair methods, sharing critical updates with relevant staff.
• Implement and manage an effective storage, monitoring, and return system for warranty-displaced parts.
• Drive workshop warranty efficiency and maintain audit compliance across all franchise representations.
• Reconcile warranty records and monitor debtor accounts to ensure all claims are legitimate and debts remain within acceptable time limits.
• Maximize manufacturer warranty submission times without exception.
• Monitor warranty parts ordering, surcharges, and returns in accordance with manufacturer guidelines.
• Track parts ordered for workshop jobs, ensuring unbooked parts are returned for credit within 21 days.
• Share best practices across the Aftersales team to continuously optimize departmental workflows.

Requirements & Skills

• A patient, methodical, and analytical approach to problem-solving.
• Strong organizational skills with high attention to detail.
• In-depth knowledge of motor trade procedures and company policies.

What We Offer

We believe in recognizing skill, dedication, and expertise.

• Competitive Earnings: Attractive basic salary with rewarding performance/sales bonus schemes.
• Career Development: Ongoing manufacturer training and genuine opportunities for long-term progression within the WLMG Group.
• Great Benefits: Company pension scheme, employee discounts, company events, and performance-based incentive programs.
• Hours: Full-time (Monday to Friday, with occasional Saturday for administerial work as and when required).
• Location: On-site at WLMG Ruislip.
• Salary: Competitive basic salary (Dependent on Experience) + Performance-based Bonus.

313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT

Reg Office: 313 Field End Road, Middlesex, HA4 9NT

Reg. Company Number: 03232373

VAT Reg. No. 244 8915 79 Firm Reference Number: FRN 735424

© 2026 WLMG 313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT Reg Office: 313 Field End Road, Middlesex, HA4 9NT Reg. Company Number: 03232373 VAT Reg. No. 244 8915 79 Firm Reference Number: FRN 735424

Financial Disclosure
WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.
Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.
Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.