At a Glance
- Tasks: Manage customer journeys and drive workshop productivity in a fast-paced environment.
- Company: Join WLMG, a leading automotive group with a focus on customer experience.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a government pension.
- Other info: Opportunities for ongoing development and career progression within the WLMG Group.
- Why this job: Make a real impact by delivering exceptional customer service and driving results.
- Qualifications: Proven experience in a dealership service department and excellent communication skills.
The predicted salary is between 27000 - 30000 £ per year.
At WLMG, we aren’t just keeping pace—we’re setting it. As our group continues to grow, we are looking for a high-performing, customer-focused Experienced Aftersales Advisor to join our fast-paced team at WLMG Ruislip.
If you have a proven track record in a dealership service department, excel at building customer trust, and know how to drive workshop efficiency and upsell opportunities, this is your chance to thrive in a growing automotive group.
About the Role
As an Experienced Aftersales Advisor, you’ll be a core driver of our customer experience and workshop productivity. You will manage customer journeys seamlessly from booking to vehicle handover, ensuring complete transparency, high satisfaction, and strong commercial results.
Your day-to-day responsibilities will include:
- Customer Reception & Communication: Welcome service and repair customers professionally, listen to their requirements, and serve as their trusted point of contact throughout the day.
- Job Card & Workshop Management: Prepare accurate job cards, schedule workshop loading effectively, and liaise closely with workshop control and technicians.
- Work Authorisation & Upselling: Explain diagnostic outputs and Vehicle Health Checks (VHC) clearly to customers, securing authorisations for additional necessary repair work.
- Invoicing & Warranty Processing: Process accurate final invoices, manage service plans, and oversee routine manufacturer warranty claims and paperwork correctly.
- Customer Retention: Deliver an exceptional level of customer service to maintain high CSI (Customer Service Index) scores and foster long-term customer loyalty.
What We’re Looking For
We are looking for a confident, experienced professional who can deliver results from day one. You will have:
- Proven Experience: Solid experience working as a Service/Aftersales Advisor within a franchised motor dealership or busy vehicle service centre.
- DMS Knowledge: Hands-on experience with dealership management systems (e.g., Keyloop/Drive/Autoline or similar) and Electronic Vehicle Health Check (eVHC) platforms.
- Commercial Acumen: A track record of achieving upsell targets (VHC conversion, service plans, accessories) while maintaining complete customer trust and integrity.
- Outstanding Communication: Excellent interpersonal and negotiation skills, both face-to-face and over the phone.
- Driving Licence: A full UK driving licence is required.
What We Offer
We reward expertise and dedication with strong earnings and clear support.
- Competitive Package: Excellent basic salary coupled with an achievable performance/upsell bonus scheme.
- Ongoing Development: Continuous manufacturer-led training and realistic routes for career progression within the WLMG Group.
- Great Benefits: Company pension scheme, staff discounts across sales/aftersales, company events, and rewarding incentive programs.
- Hours: Full-time (Monday to Friday, with occasional Saturday for administerial work as and when required).
- Location: On-site at WLMG Ruislip.
- Salary: Competitive basic salary (Dependent on Experience) + OTE / Uncapped Bonus.
Get in Touch
Whatever your question or feedback we are here to help. So please feel free to contact us.
Aftersales Advisor at Ruislip Service Centre employer: WLMG Ltd
At WLMG Ruislip Service Centre, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. With competitive salaries, generous holiday allowances, and a commitment to ongoing development through manufacturer-led training, we ensure our Aftersales Advisors have the tools they need to thrive. Our vibrant team environment, coupled with unique benefits like birthday celebrations and long service awards, makes WLMG a rewarding place to build your career in the automotive industry.
