At a Glance
- Tasks: Manage customer journeys and drive workshop efficiency in a dynamic automotive environment.
- Company: Join WLMG, a growing automotive group with a focus on customer satisfaction.
- Benefits: Enjoy 22 days paid holiday, competitive salary, and uncapped bonuses.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Be a key player in enhancing customer experiences and workshop productivity.
- Qualifications: Experience in a dealership service department and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Benefits: 22 Days Paid Holiday + Bank Holidays, Group Pension
Salary: Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped Bonus
About the Role: At WLMG, we aren’t just keeping pace—we’re setting it. As our group continues to grow, we are looking for a high-performing, customer-focused Aftersales Advisor to join our newest location in Upminster, Essex. If you have a proven track record in a dealership service department, excel at building customer trust, and know how to drive workshop efficiency and upsell opportunities, this is your chance to thrive in a growing automotive group.
As an Experienced Aftersales Advisor, you’ll be a core driver of our customer experience and workshop productivity. You will manage customer journeys seamlessly from booking to vehicle handover, ensuring complete transparency, high satisfaction, and strong commercial results.
Day-to-Day Responsibilities:
- Customer Reception & Communication: Welcome service and repair customers professionally, listen to their requirements, and serve as their trusted point of contact throughout the day.
- Job Card & Workshop Management: Prepare accurate job cards, schedule workshop loading effectively, and liaise closely with workshop control and technicians.
- Work Authorisation & Upselling: Explain diagnostic outputs and Electronic Vehicle Health Checks (eVHC) clearly to customers, securing authorisations for necessary repair work.
- Invoicing & Warranty Processing: Process accurate final invoices, manage service plans, and oversee routine manufacturer warranty claims and paperwork correctly.
- Customer Retention: Deliver an exceptional level of customer service to maintain high CSI (Customer Satisfaction Index) scores and foster long-term customer loyalty.
What We’re Looking For:
- Proven Experience: Solid experience working as a Service/Aftersales Advisor within a franchised motor dealership or busy vehicle service centre.
- DMS Knowledge: Hands-on experience with dealership management systems (e.g., Keyloop / Drive / Autoline) and Electronic Vehicle Health Check (eVHC) platforms.
- Commercial Acumen: A track record of achieving upsell targets (VHC conversion, service plans, accessories) while maintaining customer trust and integrity.
- Outstanding Communication: Excellent interpersonal and negotiation skills, both face-to-face and over the phone.
- Driving Licence: A full UK driving licence is required.
Earnings: Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped Bonus
Benefits: 22 Days Paid Holiday + Bank Holidays, Group Pension
Schedule: Full-time, Monday to Friday (with occasional Saturday for administrative work as required)
Aftersales Advisor at WLMG Upminster (Essex) employer: WLMG Ltd
At WLMG Ruislip Service Centre, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. With competitive salaries, generous holiday allowances, and a commitment to ongoing development through manufacturer-led training, we ensure our Aftersales Advisors have the tools they need to thrive. Our vibrant team environment, coupled with unique benefits like birthday celebrations and long service awards, makes WLMG a rewarding place to build your career in the automotive industry.
