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- Tasks: Ensure smooth operations and create memorable experiences for guests at the Willows Training Centre.
- Company: Join a family-owned business that values its people and promotes a happy work environment.
- Benefits: Enjoy Christmas off, team parties, discounts, and access to perks from over 200 brands.
- Other info: Flexible working hours with opportunities for apprenticeships and career growth.
- Why this job: Be a key player in a dynamic team and develop your leadership skills while having fun.
- Qualifications: Enthusiasm for customer service, strong communication, and team motivation skills.
The predicted salary is between 25000 - 30000 £ per year.
About this role
You’ll work closely with managers and the wider team to ensure the smooth day-to-day operation of the Willows Training Centre. Key focus will be ensuring every guest has a positive and memorable experience, managing the heads of departments and supporting in the development of the venues team. Full training will be provided across all aspects of the role, along with ongoing support from a dedicated management team.
What we’re looking for:
- Enthusiasm for getting stuck in and supporting the team to deliver excellent customer service.
- The ability to motivate and drive the team.
- Excellent communication to all customers, team members and departments.
- To work closely with the Meetings and Events team to successfully deliver conference and training events.
- The ability to delegate tasks and supervise management and their teams.
- Flexibility to work on a rota basis across seven days a week.
- The ability to complete tasks efficiently and to given deadlines.
- The ability to deliver training to team members in all areas of department and ensure consistency in delivery.
- To deputise for the venue manager in their absence.
- The confidence to oversee the running of the venue as Duty Manager.
Why join our team
Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work. Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off.
- 3 Team Member Parties a year - Spring, Summer, and Winter.
- Apprenticeships - the opportunity to learn and earn at the same time.
- Team Member Discount on golf, food, drink, bedrooms.
- Team Member Referral Scheme worth £300.
- Free Meal Whilst at Work.
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide.
- Team Member Christmas Santa Lunch, Christmas Presents, and Christmas Party.
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
Duty Manager employer: WL Willows Training Centre - Management
Contact Detail:
WL Willows Training Centre - Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to motivate and lead a team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working on a rota basis, be prepared to discuss your availability and how you can adapt to the team's needs during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining our team at Wyboston Lakes!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to support the team in delivering excellent experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at WL Willows Training Centre - Management
✨Show Your Enthusiasm
Make sure to express your passion for customer service and teamwork during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in motivating and managing teams. Think of situations where you successfully delegated tasks or trained team members, and be ready to share these stories to showcase your leadership abilities.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively.
✨Be Flexible and Adaptable
Highlight your ability to work on a rota basis and adapt to changing circumstances. Share examples of how you've handled unexpected challenges in the past, demonstrating your flexibility and problem-solving skills.