At a Glance
- Tasks: Lead the team to ensure smooth operations and memorable guest experiences.
- Company: Family-owned business focused on team happiness and inclusivity.
- Benefits: Enjoy time off during holidays, team parties, discounts, and free meals.
- Other info: Flexible working hours with opportunities for apprenticeships and career growth.
- Why this job: Join a supportive team and develop your leadership skills in a dynamic environment.
- Qualifications: Enthusiasm for customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
About this role You’ll work closely with managers and the wider team to ensure the smooth day-to-day operation of the Willows Training Centre. Key focus will be ensuring every guest has a positive and memorable experience, managing the heads of departments and support in the developing of the venues team. Full training will be provided across all aspects of the role, along with ongoing support from a dedicated management team.
What we’re looking for:
- Enthusiasm for getting stuck in and supporting the team to deliver excellent customer service
- The ability to motivate and drive the team.
- Excellent communication to all customers, team members and departments
- To work closely with the Meetings and events team to successfully deliver conference and training events.
- The ability to delegate tasks and supervise management and their teams.
- Flexibility to work on a rota basis across seven days a week
- The ability to complete tasks efficiently and to given deadlines.
- The ability to deliver training to team members in all areas of department and ensure consistency in delivery
- To deputise for The venue manager in their absence
- The confidence to oversee the running of the venue as Duty Manager
Why join our team Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work. Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year- Spring, Summer, and Winter
- Apprenticeships - the opportunity to learn and earn at the same time
- Team Member Discount on golf, food, drink, bedrooms.
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
- Team Member Christmas Santa Lunch, Christmas Presents, and Christmas Party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
Duty Manager in Bedford employer: WL Willows Training Centre - Management
Wyboston Lakes is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on creating a positive work environment, employees enjoy numerous benefits including festive time off, team celebrations, and opportunities for professional growth through apprenticeships. The inclusive culture and commitment to diversity ensure that every individual feels valued, making it a rewarding place to work in the heart of the community.
Contact Detail:
WL Willows Training Centre - Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Bedford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to motivate and lead a team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working on a rota basis, be prepared to discuss your availability and how you can adapt to the team's needs during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at Wyboston Lakes!
We think you need these skills to ace Duty Manager in Bedford
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to get stuck in with the team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention how you can motivate and drive a team, as that's key for us.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your ideas and experiences, so we can easily see how you fit the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at WL Willows Training Centre - Management
✨Know the Venue Inside Out
Before your interview, take some time to research the Willows Training Centre. Familiarise yourself with its services, facilities, and any recent events. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Team Spirit
As a Duty Manager, teamwork is key. Be ready to share examples of how you've motivated and supported your team in previous roles. Highlight specific instances where your leadership made a difference, especially in delivering excellent customer service.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with both customers and team members.
✨Be Ready to Discuss Flexibility
This position requires flexibility in working hours. Be prepared to discuss your availability and willingness to work on a rota basis. Showing that you're adaptable and ready to step in when needed will reflect positively on your commitment to the role.
