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- Tasks: Be the friendly face of Drift Inn, providing top-notch customer service to our guests.
- Company: Join a family-owned business that values its team and fosters a supportive culture.
- Benefits: Enjoy Christmas off, team parties, discounts, and flexible working hours.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make memorable experiences for guests while having fun in a dynamic environment.
- Qualifications: A people person with excellent communication skills and a helpful attitude.
The predicted salary is between 20000 - 25000 £ per year.
We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn. The expectations we have in relation to standards are high. Your main focus will be to look after our guests and provide excellent customer service to them. Your day will be varied, checking our guests in and out, answering any queries they may have and being the face of the Drift Inn. Ultimately, you will be helping our guests to have a positive and memorable experience. This role will also include Duty Manager shifts.
What we’re looking for…
- A smile!
- Someone who is a people person
- Excellent communication skills with both customers and team members
- The natural urge to be helpful and genuinely friendly
- The ability to work in a fast-paced environment
- Flexibility to work on a rota basis across seven days a week
- Someone who embraces the Wyboston culture
Why join our team…
- Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year - Spring, Summer, and Winter
- Apprenticeships - the opportunity to learn and earn at the same time
- Team Member discount on golf, food, drink, bedrooms, and our award-winning Y Spa
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few...
- Flexible Working
- Team Member Christmas Santa lunch, Christmas presents, and Christmas party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
Reception employer: WL - Drift Inn - Reception
Contact Detail:
WL - Drift Inn - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception
✨Tip Number 1
Get to know the Drift Inn vibe! Before your interview, check out their website and social media. This will help you understand their culture and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! First impressions matter, especially in a guest-facing role. Make sure you look smart and approachable when you arrive for your interview – a friendly smile goes a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and helps you stand out from the crowd.
We think you need these skills to ace Reception
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that friendly vibe and enthusiasm for customer service.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in guest services and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for our team at the Drift Inn.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WL - Drift Inn - Reception
✨Show Your Smile
As a Receptionist, your smile is your best asset! Make sure to greet everyone warmly and maintain a friendly demeanour throughout the interview. This will not only reflect your personality but also show that you understand the importance of customer service.
✨Know the Drift Inn
Do your homework on the Drift Inn! Familiarise yourself with their services, values, and culture. Being able to discuss how you align with their mission and what makes them unique will impress the interviewers and demonstrate your genuine interest in the role.
✨Practice Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions and even role-play scenarios where you handle guest queries or complaints.
✨Embrace Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability openly. Highlight any previous experience where you successfully adapted to changing schedules or worked in a fast-paced environment, showcasing your ability to thrive under pressure.