Wolters Kluwer in London is seeking a Manager of Customer Service EMEA to lead a team of 8 professionals, set the support strategy, and align with global objectives in a hybrid office-based role.
You will drive performance, manage escalations for gold-tier accounts, and partner with US and APAC teams to deliver data-driven improvements using Power BI and Tableau.
This role emphasizes leadership, client relations, and continuous service enhancements across IT infrastructure and security domains.
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