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- Tasks: Support IT systems and ensure data quality for qualifications in Wales and England.
- Company: Join WJEC, a key player in education technology.
- Benefits: Enjoy 25 days leave, free Welsh courses, and a generous pension scheme.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: No prior experience needed; just a passion for problem-solving and teamwork.
- Other info: Flexible hybrid working model with great career growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
This role is part of the IT Operations team at WJEC, supporting IT systems essential to delivering general and vocational qualifications to candidates in Wales and England.
Responsibilities:
- Data quality and validation checking.
- Review and resolution of data inaccuracies / errors.
- Support the development of automation and “self‑serve” procedures to improve efficiency.
The person:
We are open to candidates who may not have previous experience in this sector and may be transferring from related sectors such as education or engineering. The right candidate is comfortable working with business systems/processes, enjoys understanding how they work, communicates clearly with colleagues and stakeholders, places importance on quality and accuracy, and can apply critical thinking to solve complex problems.
Benefits:
- 25 days annual leave, 16 days statutory and additional holidays (adjusted for part‑time or compressed working patterns).
- Free Welsh language courses.
- A generous pension scheme.
- Numerous family‑friendly policies.
Working model:
We operate a hybrid model, requiring the successful candidate to work at the Cardiff office 1–2 days per week and elsewhere at home, with flexibility discussed.
Contact:
For more information, contact our HR team at HR@wjec.co.uk.
Closing date: 23:59, Sunday 11 January 2026
Interview date: Tuesday 20 January 2026
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Training and Information Technology
Location: Cardiff, Wales, United Kingdom
Information Technology Operations Support in Cardiff employer: WJEC / CBAC
Contact Detail:
WJEC / CBAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Support in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the IT sector, especially those at WJEC. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled complex issues, even if they’re from different sectors. We want to see how you think!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, it’s not just about what you say, but how you connect with the team and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Information Technology Operations Support in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Operations Support role. Highlight any relevant experience, even if it’s from a different sector like education or engineering. We want to see how your skills can transfer!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your background makes you a great fit. Don’t forget to mention your passion for quality and accuracy, as that’s super important to us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love candidates who can think critically and come up with innovative solutions, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WJEC / CBAC
✨Know Your Tech Basics
Make sure you brush up on the fundamental IT concepts relevant to operations support. Familiarise yourself with data quality, validation processes, and common business systems. This will help you speak confidently about how you can contribute to improving efficiency.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles or projects. Even if your experience isn't directly in IT, think about transferable skills from education or engineering that demonstrate your critical thinking abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with colleagues and stakeholders, being able to explain technical concepts in simple terms will be a huge plus. Consider doing mock interviews with friends to refine your communication style.
✨Emphasise Your Willingness to Learn
Since the company is open to candidates from various backgrounds, highlight your eagerness to learn and adapt. Mention any relevant courses or training you've undertaken, especially if they relate to automation or self-serve procedures, as this shows you're proactive about your professional development.
