Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic mortgage branch, optimising operations and enhancing customer experience.
- Company: The Cowart Team Home Loans, a caring and innovative mortgage team in Richmond, VA.
- Benefits: Competitive salary, performance bonuses, and a supportive team environment.
- Why this job: Make a real impact in a people-first team that values creativity and excellence.
- Qualifications: 3 years in mortgage operations with strong leadership and problem-solving skills.
- Other info: Join a team of Caring Rebels dedicated to creating a better home-buying experience.
The predicted salary is between 64000 - 80000 £ per year.
Management of a Mortgage Branch is a must in order to be considered for this role. We’re looking for a driven and resourceful Director of Mortgage Operations to lead business operations, optimize team performance, and execute the company vision. The ideal candidate will possess deep expertise in Mortgage Operations, demonstrated leadership skills, and a continuous improvement mindset focused on driving operational excellence and enhancing customer experience.
Responsibilities:
- Oversee day-to-day operations of the mortgage branch, ensuring efficiency, accuracy, and compliance.
- Partner with the Branch Leaders to drive production goals and operational improvements.
- Maintain high-quality standards for loan files, disclosures, timelines, and customer experience.
- Maintain operational policies, workflows, and best practices.
- Analyze performance metrics and provide regular reporting to leadership.
Qualifications:
- 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
- Proven track record of managing teams in a high-volume environment.
- Exceptional problem-solving skills and operational insight.
- Excellent communication, leadership, and organizational abilities.
- The ability to lead by example, resolve conflict, and create a cohesive team environment.
- Can juggle multiple priorities without losing focus or momentum.
Compensation: $80,000 - $100,000
About The Cowart Team Home Loans: The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners. We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence. If you’re ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we’d love to hear from you!
Director of Mortgage Operations in Richmond employer: WizeHire, Inc
Contact Detail:
WizeHire, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Mortgage Operations in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Director of Mortgage Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand The Cowart Team's values and how they align with your own. This will help you showcase how you can contribute to their mission of creating a better way to buy a home.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams, solved problems, and improved operations in your previous roles. This will demonstrate your fit for the high-performance environment they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The Cowart Team and being part of their people-first approach.
We think you need these skills to ace Director of Mortgage Operations in Richmond
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in mortgage operations. We want to see how your background aligns with the role, so don’t hold back on showcasing your skills and achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision.
Be Authentic: Let your personality shine through! We’re all about genuine connections at StudySmarter, so don’t be afraid to express your passion for the industry and your commitment to enhancing customer experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at WizeHire, Inc
✨Know Your Mortgage Operations Inside Out
Make sure you brush up on your mortgage operations knowledge. Understand the ins and outs of processing, underwriting, and closing. Be ready to discuss how you've optimised operations in previous roles and how you can bring that expertise to the Cowart Team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to resolve conflicts and create a cohesive team atmosphere. The Cowart Team values leadership, so be ready to demonstrate how you lead by example.
✨Emphasise Continuous Improvement
The company is looking for someone with a continuous improvement mindset. Come prepared with ideas on how to enhance operational efficiency and customer experience. Discuss any metrics you've used to measure success and how you've implemented changes based on those insights.
✨Align with Their Values
Familiarise yourself with the Cowart Team's core values: curiosity, grit, gratitude, and teamwork. Think of ways you've embodied these values in your career. Showing that you resonate with their mission will set you apart as a candidate who truly fits their culture.
