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- Tasks: Ensure guests have an exceptional experience while managing financial records and reports.
- Company: Join ARK Hospitality, a growing leader in the hospitality industry.
- Benefits: Competitive pay, health benefits, paid time off, and discounts on hotel stays.
- Why this job: Start your career in hospitality with opportunities for growth and development.
- Qualifications: Customer service skills and a high school diploma; hospitality experience is a plus.
- Other info: Flexible overnight hours and a supportive team culture await you.
The predicted salary is between 13 - 16 £ per hour.
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
Responsibilities:
- Process additional administrative, bookkeeping, and accounting procedures as required
- Ensure all guests feel they are having an exceptional experience at the property
- Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Qualifications:
- Experience in the hospitality industry or guest services is preferred, but not required
- High school diploma or equivalent required; some college preferred
- Flexible overnight hours are required
- Great communication and excellent customer service skills are required
- Must be computer proficient; experience with accounting or reservation software is a bonus
Compensation: $18 - $20 hourly
About ARK Hospitality:
- Competitive salary
- Paid time off and company holidays
- Benefits - health, dental, vision, 401(k), discounts on hotel stays, and a payday advance via ZayZoon
- Career development and advancement opportunities within a growing portfolio
- You will be part of a culture where relationships come first, collaboration is the standard, and results matter
- You’ll have the autonomy to lead, the support of an experienced regional leadership team, and the opportunity to grow your career in a rapidly expanding organization
- Every day, you will positively impact your hotels, your teams, our owners, and the communities we serve
At ARK Hospitality, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
Hotel Night Auditor in Portsmouth employer: WizeHire, Inc
Contact Detail:
WizeHire, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Auditor in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way. The more comfortable you are talking about your experiences and how they relate to guest service, the better you'll shine during the real deal.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your genuine love for interacting with people. A little enthusiasm goes a long way in the hospitality industry!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind. It shows you're keen and committed to landing that night auditor role with us at ARK Hospitality!
We think you need these skills to ace Hotel Night Auditor in Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love candidates who are genuine and passionate about hospitality. Share a bit about yourself and why you’re excited about the Night Auditor role.
Highlight Relevant Experience: Even if you don’t have hotel experience, focus on any guest service roles you've had. We want to see how your skills can translate into providing exceptional customer experiences at our property.
Be Detail-Oriented: As a Night Auditor, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WizeHire, Inc
✨Know Your Numbers
As a night auditor, you'll be dealing with financial details, so brush up on basic accounting principles. Familiarise yourself with common terms like cash flow, credit transactions, and occupancy rates. This will show your potential employer that you’re serious about the role and ready to handle the financial responsibilities.
✨Showcase Your People Skills
Customer service is key in hospitality, so be prepared to discuss your experience interacting with guests. Think of specific examples where you went above and beyond to ensure someone had a great experience. This will highlight your commitment to customer satisfaction, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions about how you would handle various guest situations, such as complaints or special requests. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the fast-paced environment of a hotel.
✨Research ARK Hospitality
Take some time to learn about ARK Hospitality’s values and mission. Understanding their focus on relationships and collaboration will help you align your answers with their culture. Mentioning specific aspects of their vision during the interview can set you apart as a candidate who truly cares about being part of their team.