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- Tasks: Lead and innovate mortgage operations while ensuring an excellent client experience.
- Company: The Cowart Team Home Loans, a respected mortgage branch in Richmond, VA.
- Benefits: Competitive salary, bonuses, comprehensive benefits, and unique perks.
- Why this job: Make a real impact on people's lives while leading a passionate team.
- Qualifications: 3 years in mortgage operations and strong leadership skills required.
- Other info: Join a caring team focused on community impact and personal growth.
The predicted salary is between 72000 - 120000 £ per year.
The Cowart Team Home Loans, a respected mortgage branch in Richmond, VA, is searching for an Operations Manager to run the machine and bring excellence to every client's home-buying experience. For over a decade, our 17-person team has helped families across Central Virginia navigate one of life's biggest milestones: buying a home. We've built strong systems, a trusted reputation, and a people-first culture. Now we're ready for the next level, and we need a proactive, strategic operator to keep us on track while improving the strengths that we already have.
This is a player-coach position where you'll lead the operations team while remaining hands-on in processing 5–10 loans per month. You'll serve as the go-to person between leadership and execution, driving innovation, technology best practices, and adoption to further our culture of excellence.
Expected total compensation: $100,000+ once fully proficient
- Competitive base salary plus per-loan bonuses (for 5–10 loans monthly)
- Quarterly performance bonuses tied to metrics and branch success
- Comprehensive benefits package (health, 401(k) match, and unique branch perks like car and home cleaning)
This is a full-time, on-site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance.
Responsibilities
- Process & Innovation
- Oversee our full client experience from application to post-closing.
- Spot inefficiencies, streamline workflows, and champion better tools and systems.
- Lead technology adoption and process improvement initiatives.
- Train, coach, and inspect what you expect to ensure consistency and follow-through.
- Performance & Quality
- Drive innovation, technology best practices, and adoption – further the culture of excellence.
- Maintain SLA compliance and ensure all loans close on time.
- Track and analyze key operational metrics and turn times.
- Conduct quality control checks and provide coaching for continuous improvement.
- Anticipate problems and remove bottlenecks before they impact clients or leadership.
- Serve on the leadership team using EOS principles to achieve goals.
- Lead and develop processors, virtual assistants, and support roles.
- Hire, onboard, and grow the right people in the right seats.
- Build a culture that combines accountability, care, and curiosity.
- Hands-On Processing
- Personally process 5–10 loans per month to stay connected to the work.
- Use your front-line perspective to identify and fix operational friction points.
- Model excellence in communication and client care.
What Success Looks Like
- 3 Months: You understand our systems, earned team trust, and identified key improvements.
- 6 Months: SLAs are improving, the team feels supported, and new systems are driving results.
- 12 Months: Operations run seamlessly, clients are thrilled, and leadership can focus on growth, knowing execution is in expert hands.
Qualifications
- 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
- A proven "go-to" person who thrives on accountability and continuous improvement.
- Calm under pressure and skilled at balancing details with big-picture thinking.
- A natural leader and coach who empowers others to grow.
- Tech-savvy and comfortable using data to drive decisions.
- Local to Richmond/Central Virginia and passionate about community impact.
Compensation
$100,000+
About The Cowart Team Home Loans
The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we're a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners.
We're a team of Caring Rebels, creative experts who actually care, always going against the grain to do what's right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.
Why Join The Cowart Team
- Leadership with Purpose
- Be the #3 leader in a respected branch.
- Shape how operations run and have a true voice in strategy.
- See your ideas make a real impact on people's lives.
- Small Team Feel, Big Company Stability
- Work independently while staying connected with the strength of a top 15 mortgage company behind you.
- Deliver boutique-level service with national resources.
- Collaborate with caring, motivated teammates who love what they do.
- Growth & Reward
- Lead strategy while staying close to the work.
- Make process improvements that simplify lives and elevate the client experience.
- Build a long-term career with a team that's here to stay.
If you're ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we'd love to hear from you!
Mortgage Operations Manager employer: WizeHire, Inc
Contact Detail:
WizeHire, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mortgage and real estate industry. Attend local events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. When you walk into that interview, show them you’re not just another candidate – you’re the perfect fit for their team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in mortgage operations makes you the ideal Operations Manager. Highlight your leadership skills and how you can elevate their processes. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Cowart Team Home Loans. Let’s make this happen together!
We think you need these skills to ace Mortgage Operations Manager
Some tips for your application 🫡
Show Your Passion for Mortgage Operations: When you write your application, let your enthusiasm for the mortgage industry shine through. We want to see how your experience aligns with our mission of creating a better home-buying experience for clients.
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight specific achievements in your previous roles. Use numbers and examples to demonstrate how you've improved processes or led teams, as this will resonate with us at The Cowart Team.
Tailor Your Application to Us: Make sure to customise your application to reflect our values and culture. Mention how you embody our principles of accountability, care, and curiosity, and how you can contribute to our team dynamic.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at WizeHire, Inc
✨Know Your Numbers
As a Mortgage Operations Manager, you'll need to be comfortable with metrics. Brush up on key performance indicators related to loan processing and operational efficiency. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Style
This role is all about leading a team while being hands-on. Prepare examples of how you've successfully coached and developed team members in the past. Highlight your ability to balance accountability with a people-first approach.
✨Understand Their Culture
The Cowart Team values curiosity, grit, and teamwork. Research their company culture and think about how your personal values align with theirs. Be prepared to share how you can contribute to their 'Caring Rebels' ethos.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of specific scenarios where you've identified inefficiencies or bottlenecks in processes and how you resolved them. This will demonstrate your proactive mindset.
