Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate mortgage operations while enhancing client experiences.
- Company: The Cowart Team Home Loans, a respected mortgage branch in Richmond, VA.
- Benefits: Competitive salary, bonuses, comprehensive benefits, and unique perks.
- Why this job: Make a real impact on home-buying journeys and lead a passionate team.
- Qualifications: 3 years in mortgage operations with strong leadership and tech skills.
- Other info: Join a supportive culture focused on growth and community impact.
The predicted salary is between 72000 - 84000 ÂŁ per year.
The Cowart Team Home Loans, a respected mortgage branch in Richmond, VA, is searching for an Operations Manager to run the machine and bring excellence to every client's home-buying experience. For over a decade, our 17-person team has helped families across Central Virginia navigate one of life’s biggest milestones: buying a home. We’ve built strong systems, a trusted reputation, and a people-first culture.
This is a player-coach position where you’ll lead the operations team while remaining hands-on in processing 5–10 loans per month. You’ll serve as the go‑to person between leadership and execution, driving innovation, technology best practices, and adoption to further our culture of excellence.
Expected total compensation: $100,000+ once fully proficient
- Competitive base salary plus per‑loan bonuses (for 5–10 loans monthly)
- Quarterly performance bonuses tied to metrics and branch success
- Comprehensive benefits package (health, 401(k) match, and unique branch perks like car and home cleaning)
This is a full‑time, on‑site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance.
Responsibilities
What You’ll Do
- Process & Innovation: Oversee our full client experience from application to post‑closing. Spot inefficiencies, streamline workflows, and champion better tools and systems. Lead technology adoption and process improvement initiatives. Train, coach, and inspect what you expect to ensure consistency and follow‑through.
- Performance & Quality: Drive innovation, technology best practices, and adoption – further the culture of excellence. Maintain SLA compliance and ensure all loans close on time. Track and analyze key operational metrics and turn times. Conduct quality control checks and provide coaching for continuous improvement. Anticipate problems and remove bottlenecks before they impact clients or leadership. Serve on the leadership team using EOS principles to achieve goals. Lead and develop processors, virtual assistants, and support roles. Hire, onboard, and grow the right people in the right seats. Build a culture that combines accountability, care, and curiosity.
- Hands‑On Processing: Personally process 5–10 loans per month to stay connected to the work. Use your front‑line perspective to identify and fix operational friction points. Model excellence in communication and client care.
What Success Looks Like
- 3 Months: You understand our systems, earned team trust, and identified key improvements.
- 6 Months: SLAs are improving, the team feels supported, and new systems are driving results.
- 12 Months: Operations run seamlessly, clients are thrilled, and leadership can focus on growth, knowing execution is in expert hands.
Qualifications
Who You Are:
- 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
- A proven “go‑to” person who thrives on accountability and continuous improvement.
- Calm under pressure and skilled at balancing details with big‑picture thinking.
- A natural leader and coach who empowers others to grow.
- Tech‑savvy and comfortable using data to drive decisions.
- Local to Richmond/Central Virginia and passionate about community impact.
Compensation: $100,000+
About The Cowart Team Home Loans: The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full‑service mortgage team that believes in hands‑on guidance, proactive planning, and genuine care for clients and partners. We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.
Why Join The Cowart Team:
- Leadership with Purpose: Be the #3 leader in a respected branch. Shape how operations run and have a true voice in strategy. See your ideas make a real impact on people’s lives.
- Small Team Feel, Big Company Stability: Work independently while staying connected with the strength of a top 15 mortgage company behind you. Deliver boutique‑level service with national resources. Collaborate with caring, motivated teammates who love what they do.
- Growth & Reward: Lead strategy while staying close to the work. Make process improvements that simplify lives and elevate the client experience. Build a long‑term career with a team that’s here to stay.
If you’re ready to lead with purpose and bring your operational expertise to a high‑performing, people‑first team, we’d love to hear from you!
Mortgage Operations Manager employer: WizeHire, Inc
Contact Detail:
WizeHire, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and real estate world. Attend local events or join online groups where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you’re the perfect fit for The Cowart Team Home Loans.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in mortgage operations makes you the ideal candidate. Highlight your leadership skills and how you can drive innovation and excellence within the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Cowart Team Home Loans.
We think you need these skills to ace Mortgage Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mortgage Operations Manager role. Highlight your experience in mortgage operations and how it aligns with our mission at The Cowart Team Home Loans. We want to see how you can bring your unique skills to elevate our team!
Showcase Your Leadership Skills: Since this is a player-coach position, it's crucial to demonstrate your leadership abilities. Share examples of how you've led teams or improved processes in your previous roles. We love seeing proactive leaders who can inspire and drive change!
Be Authentic: Let your personality shine through in your application. We value a people-first culture, so don’t hesitate to share your passion for helping clients and your community. Authenticity goes a long way in making a connection with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right hands. We can’t wait to hear from you!
How to prepare for a job interview at WizeHire, Inc
✨Know Your Stuff
Before the interview, dive deep into the mortgage operations landscape. Familiarise yourself with current trends, technologies, and best practices in the industry. This will not only show your passion but also demonstrate that you’re proactive and ready to lead.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve improved processes or mentored team members. The Cowart Team values a people-first culture, so highlight your ability to empower others and foster a collaborative environment.
✨Be Ready to Discuss Metrics
Since this role involves tracking operational metrics, come prepared to discuss how you’ve used data to drive decisions in previous positions. Share specific examples of how you’ve improved SLAs or streamlined workflows, as this will resonate well with their focus on performance and quality.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company’s future. Inquire about their current challenges in operations or how they envision the role evolving. This demonstrates your strategic thinking and genuine interest in contributing to their success.
