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- Tasks: Assist mortgage loan officers with customer service and manage loan files from start to finish.
- Company: Join a top-producing team at Flat Branch Home Loans, known for its family atmosphere.
- Benefits: Competitive salary starting at $40,000, with opportunities for growth and development.
- Why this job: Make a real impact in the mortgage industry while honing your skills in a supportive environment.
- Qualifications: Detail-oriented, strong communicator, and comfortable with digital tools; mortgage experience required.
- Other info: Dynamic workplace with a commitment to excellence and customer service.
The predicted salary is between 24000 - 48000 £ per year.
We are looking for a skilled mortgage loan officer assistant to join our top-producing team and assist our mortgage loan origination officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, start your application today!
Responsibilities
- Prepare disclosures and assist with running DU/LP
- Support marketing efforts using tools like Total Expert
- Improve workflows and help create standard operating procedures (SOPs)
- Coordinate internal operations and occasional business events
- Verify all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/loan officer
- Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
- Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
- Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
- Screen and make calls, book appointments and provide administrative support as needed
Qualifications
- Incredibly detail-oriented, organized, and proactive
- Strong communication skills — professional, friendly, and clear
- Comfortable learning new software and digital tools
- Able to manage multiple tasks in a fast-paced environment
- Mortgage experience required
- Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred
- Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/fixed, commercial loans, etc.
- Highly motivated and goal-oriented with excellent customer service and communication skills
- High school diploma or equivalent required. College degree in finance or banking preferred
- At least 2-3 years of professional office environment required, preferably as an administrative or mortgage assistant
Compensation
$40,000+
About Flat Branch Home Loans
Founded in 2005 in Columbia, Missouri, by Jim Yankee, Flat Branch Home Loans was built on superior knowledge and understanding of the mortgage industry. With much success, the company has branched out throughout, not only in Missouri, but the surrounding states. In spite of our growth, we still maintain a family atmosphere and a commitment to excellence. In 2015, we extended this commitment into loan servicing. By doing so, we are able to provide the same high level of customer service from application to the closing table and beyond.
Mortgage Loan Officer Assistant employer: WizeHire, Inc
Contact Detail:
WizeHire, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Loan Officer Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Mortgage Loan Officer Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of different loan products. Be ready to discuss how your skills in customer service and organisation can help streamline processes and improve workflows. Show them you’re not just detail-oriented, but also passionate about helping clients!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining our team at Flat Branch Home Loans. So, what are you waiting for? Get that application in!
We think you need these skills to ace Mortgage Loan Officer Assistant
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your sales and customer service skills in your application. We want to see how you can manage loan files and communicate effectively, so don’t hold back!
Be Detail-Oriented: Since this role is all about accuracy, ensure your application is free from errors. Double-check everything before hitting send – we love a thorough candidate!
Tailor Your Application: Take a moment to customise your application for the Mortgage Loan Officer Assistant position. Mention specific experiences that relate to the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WizeHire, Inc
✨Know Your Mortgage Basics
Before heading into the interview, brush up on your knowledge of different loan products like FHA, VA, and conventional loans. Being able to discuss these confidently will show that you understand the industry and can communicate effectively with clients.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks in a fast-paced environment. Use specific instances where your attention to detail made a difference, as this role requires someone who is incredibly detail-oriented and organised.
✨Practice Your Communication
Since effective communication is key for this position, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as explaining loan processes to clients or coordinating with team members.
✨Familiarise Yourself with Software Tools
Get comfortable with the software mentioned in the job description, like MS Office and any mortgage-specific tools. If you have experience with CRM systems or digital marketing tools, be ready to discuss how you've used them to improve workflows or customer interactions.