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- Tasks: Welcome guests, manage bookings, and ensure a fantastic stay at our hotel.
- Company: Join the vibrant team at Hampton Inn Boston/Braintree.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service skills and a positive attitude are essential.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
The predicted salary is between 30000 - 45000 £ per year.
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
- Handle customer complaints as necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Compensation
$37,440
Hotel Front Desk Attendant in Braintree employer: WizeHire, Inc
Contact Detail:
WizeHire, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Desk Attendant in Braintree
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the amenities, room types, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Role-play common front desk scenarios with a friend or family member. This will help you feel more confident when answering questions or handling complaints during interviews.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the industry. You never know who might have a lead on a job or be able to give you insider tips on landing that front desk position.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to create unforgettable experiences for our guests. Your dream job could be just a click away!
We think you need these skills to ace Hotel Front Desk Attendant in Braintree
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A positive attitude goes a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a hotel front desk attendant. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at WizeHire, Inc
✨Know the Hotel Inside Out
Before your interview, make sure to research Hampton Inn Boston/Braintree thoroughly. Familiarise yourself with their services, amenities, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a front desk attendant, communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully handled guest inquiries or complaints in the past to demonstrate your skills.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet. Think of times when you resolved issues for guests or managed stressful situations. This will highlight your ability to maintain guest satisfaction, which is crucial for this role.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the hospitality industry. A neat appearance reflects your understanding of the role and shows that you take the opportunity seriously.
