At a Glance
- Tasks: Support the Direct Sales team in delivering epic gaming experiences across EMEA.
- Company: Join Wizards of the Coast, the creators of Magic: The Gathering and Dungeons & Dragons.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a chance to learn about commercial operations.
- Why this job: Be at the heart of exciting product launches and customer activations.
- Qualifications: Experience in sales support or customer service; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Love Magic: The Gathering, Dungeons & Dragons, and the worlds Wizards of the Coast brings to life? This is a behind-the-scenes role with a front-row seat to how those products reach players across EMEA. As Sales Support Specialist, Direct Sales – EMEA, you’ll power the day-to-day rhythm of our Direct Sales team - keeping data sharp, communications clear, and cross-functional partners aligned, so that Key Account Managers (KAMs) can deliver standout launches, promotions, and customer experiences across E-commerce, Direct-to-Retail (DTR), and National Retail accounts. Based in Stockley Park, Uxbridge (West London), with a hybrid pattern: Tuesday–Thursday in the office, and flexibility on Mondays and Fridays.
Why this role is exciting: You’ll help orchestrate the commercial details that make big moments happen - release communications, allocation updates, and customer activations - supporting how our sets, adventures, and accessories show up in stores and online for fans across the region.
Key Accountabilities (What you’ll do)
- Sales & Account Support
- Be the go-to day-to-day support for Direct Sales KAMs across EMEA, helping keep E-commerce, DTR, and National Retail accounts running smoothly and ready for every release beat.
- Own customer account upkeep - system updates, customer set-up, and coordinating internal requests—so partners get fast, accurate answers.
- Prepare and share polished customer-facing materials (price lists, product info, release communications, and approved sales assets), ensuring everything is accurate, on-brand, and compliant with internal governance.
- Data, Reporting & Performance Support
- Turn sales and shipment data into clear insights - compiling, validating, and analysing performance to support post-launch reviews, promotions, and ongoing account health.
- Provide regular stock availability and allocation updates so KAMs can have confident, proactive conversations with customers.
- Support campaign and promotion readouts, capturing outcomes and learnings that help us level up future activations.
- Operational & Cross-Functional Coordination
- Work closely with Demand Planning, Supply Planning, Finance, and Operations to support allocations, forecasting inputs, and the reporting that keeps releases on track.
- Help assemble and distribute Full Release Packages, product forms, and pricing documentation across Magic: The Gathering, Dungeons & Dragons, and other Wizards brands - making sure customers have what they need to plan for launch day.
- Raise, track, and reconcile purchase orders for approved commercial and marketing activity, keeping the details tidy and on schedule.
- Investigate and help resolve pricing, invoice, and rebate queries with Finance and Operations to keep partners confident and accounts moving.
- Process, Governance & Ways of Working
- Capture and share actions, notes, and follow-ups from Direct Sales meetings and cross-functional forums - helping the team stay aligned and accountable.
- Support content and data preparation for product launches, releases, and customer activations with KAMs and Retail Marketing - so plans are clear, timely, and easy to execute.
- Drive continuous improvement by refining templates, documentation, and processes—making it easier for the Direct Sales team to scale great execution.
Knowledge, Skills & Experience
- Experience in sales support, commercial operations, customer service, or a related business function.
- Strong analytical, organisational, and communication skills - you’re comfortable turning detail into action.
- A collaborative team player who’s excited to grow into a commercial role and learn how launches come together end-to-end.
- Confident with Microsoft Office (Word, Excel, and PowerPoint), and with AI tools - you enjoy technology and building clear, useful materials.
- SAP knowledge is a plus (or you’re keen to learn).
- Additional European language(s) are a bonus, but not essential.
Travel Requirement
Up to 5% for occasional customer meetings and/or trade shows.
Specialist, Sales Support employer: Wizards of the Coast
Wizards of the Coast is an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration in the heart of Stockley Park, Uxbridge. With a hybrid working model, employees enjoy flexibility while being part of a passionate team dedicated to delivering unforgettable gaming experiences. The company prioritises employee growth through continuous learning opportunities and a supportive environment, making it an ideal place for those looking to thrive in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Sales Support
✨Tip Number 1
Get to know the company inside out! Dive into Wizards of the Coast's products, especially Magic: The Gathering and Dungeons & Dragons. This will not only help you in interviews but also show your genuine passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend gaming events where Wizards of the Coast is present. Building relationships can give us insider info and might just land you a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in sales support and data analysis can directly benefit the Direct Sales team. We want to hear how you can make their lives easier and more efficient.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to jump into the action!
We think you need these skills to ace Specialist, Sales Support
Some tips for your application 🫡
Show Your Passion:Let your love for Magic: The Gathering and Dungeons & Dragons shine through in your application. We want to see how your enthusiasm for these worlds can translate into supporting our sales team!
Be Clear and Concise:When crafting your application, keep it straightforward. We appreciate clarity, so make sure your experience and skills are easy to spot. Highlight your relevant experience in sales support or customer service without fluff.
Tailor Your Materials:Customise your CV and cover letter to reflect the specifics of the Sales Support Specialist role. Mention how your analytical skills and organisational abilities can help us keep everything running smoothly across EMEA.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Wizards of the Coast
✨Know Your Products
Make sure you’re well-versed in Magic: The Gathering and Dungeons & Dragons. Familiarise yourself with recent releases, key features, and how they resonate with players. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data in previous roles. Bring examples of how you’ve turned sales data into actionable insights or improved processes. This will demonstrate your ability to support the Direct Sales team effectively.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Share specific instances where you’ve successfully collaborated across departments. Highlight your communication skills and how you keep everyone aligned, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges in sales support and how you would address them. Prepare scenarios related to customer account upkeep or handling discrepancies, showcasing your proactive approach.
