At a Glance
- Tasks: Join our Operations Team to manage customer orders and enhance supply chain processes.
- Company: Wizards of the Coast creates immersive games like Magic: The Gathering and Dungeons & Dragons.
- Benefits: Enjoy perks like remote work options, medical insurance, paid vacation, and tuition reimbursement.
- Other info: This is a 12-month contract role with opportunities for growth and development.
- Why this job: Be part of a creative culture that values teamwork and innovation while making a real impact.
- Qualifications: 3-5 years in Supply Chain, strong customer service skills, and proficiency in MS Office and SAP.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Supply Chain Executive - 12 months FTC role at Wizards of the Coast
Join to apply for the Supply Chain Executive - 12 months FTC role at Wizards of the Coast
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At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering and Dungeons & Dragons to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!
Daily responsibilities:
- Key member of the Operations Team, resolve supply chain inquiries, improve processes, form relationships, deliver exceptional service.
- Manage Accounts from various Channels, supervising everything from order receipt and issue resolution to stock allocation and distribution.
- Ensure customer expectations are met precisely, delivering goods at the right time, in the right packaging, and at a good price.
- Proactively manage the flow of information to Accounts, including order details, availability updates, issue resolutions, and shipment timings.
- Maintain a thorough understanding of EMEA & Global business objectives and how they relate to Account activities.
- Follow and strictly adhere to Company Policies and Procedures in line with SOX requirements, ensuring flawless quality and accuracy in all transactions.
- Take personal responsibility for achieving outstanding levels of customer service and satisfaction for both internal and external customers.
- Manage Order Management for WotC products, FOC, and POS, resolving EDI issues, ensuring accurate quantities and delivery dates.
- Serve as the primary Customer Liaison, understanding ordering cycles, addressing routine inquiries, and resolving non-routine issues.
- Monitor urgent/promotional stock requirements, manage Account Allocations, and review Account reserves regularly.
- Communicate effectively with the SSC team for immediate order issue resolution, Distribution Centres for forward planning and customer bookings, and the Sales team for ordering updates. Stay informed about credit status on accounts.
- Maintain up-to-date Product Knowledge, including listings, catalogue launches, new release dates, and stock arrivals.
- Ensure that work instructions and processes are regularly updated, recommending and implementing improvements to continually enhance service and performance.
- Chip in to meetings.
- Stay aware of Business Targets for the EMEA.
- Perform daily reporting on the open order book (with commentary), orders with the Distribution centre, and shipped orders, following up on any issues.
To be an ambassador for Operations Master Data working with the SSC Team
- Process New Account Set up.
- Manage Material Determination.
- Resolve EDI order issues across all accounts.
- Adhere to all processes ensuring 100% compliance.
- Create paperwork for Free of Charge.
- Provide weekly analysis of orders and shipments.
- Be a positive and influential teammate in the Operations Team, embracing Things We Value and fully participating in the company\'s goals for continuous improvement.
- Provide cover during planned and unplanned absence to maintain customer satisfaction and service levels across the team.
- Proactively review processes and procedures to find opportunities for cost and service improvements.
- Be flexible and adaptable, ensuring all commercial requirements of the business are met.
- B.A., B.S., or equivalent degree or work experience.
- Minimum of 3-5 years of Supply Chain experience.
- Proven excellence in Customer Service skills.
- Exceptional administration and organizational skills.
- Strong PC skills, including MS Word and Excel, and the ability to learn new software packages.
- Knowledge of SAP.
- Strong communication skills.
- Ability to work effectively with numbers.
- Ability to meet strict deadlines.
- Attention to detail.
- Ability to prioritize tasks, meet deadlines, and react constructively under pressure.
- Highly organized with impeccable attention to detail.
- Approachable, enthusiastic, and proactive manner.
- Effective problem solver.
- Great teammate with a positive approach, being solution-focused.
- Agility to work within evolving environments and processes.
The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.
In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Paid Vacation Time & Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving & Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.
#Wizards
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Business Development and SalesIndustries
Manufacturing
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#J-18808-LjbffrCustomer Order and Supply Chain Representative - 12-month contract in Uxbridge employer: Wizards of the Coast
At Wizards of the Coast, we pride ourselves on fostering a vibrant and inclusive work culture that encourages creativity and collaboration. As a Customer Order and Supply Chain Representative, you will enjoy comprehensive benefits including medical, dental, and vision insurance, along with generous paid time off and a supportive environment for professional growth. Located in Uxbridge, you will be part of a passionate team dedicated to delivering exceptional service while connecting people through play and imagination.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order and Supply Chain Representative - 12-month contract in Uxbridge
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like Wizards of the Coast that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at Wizards of the Coast or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like Wizards of the Coast will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Customer Order and Supply Chain Representative - 12-month contract in Uxbridge
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress Wizards of the Coast and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at Wizards of the Coast
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at Wizards of the Coast, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to Wizards of the Coast.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
